Business Management and Accounting Support Specialist

Job not on LinkedIn

🔥 0 minutes ago

🇫🇷 France – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Pennylane

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2020

☁️ SaaS

💳 Fintech

🤝 B2B

SaaS • Fintech • B2B

Pennylane is a French SaaS platform that centralizes financial management, accounting, invoicing, expense management, treasury and business banking features for small and medium-sized businesses, independents and accounting firms. It provides an integrated dashboard, automated workflows, bank account and corporate cards, invoice and payment tools, and native integrations with accounting and payments partners to streamline bookkeeping and cashflow operations.

📋 Description

• Serve as the product and accounting expert for clients using Pennylane as their accounting and financial management software • Act as a liaison between business owners, in-house accountants, and accounting firms • Contact users daily and understand the issues they are experiencing • Investigate issues and provide an answer or solution • Escalate issues to technical teams when necessary • Help in-house and accounting-firm accountants import their data into Pennylane to facilitate migration • Continuously learn about the product, the company, its vision, and its departments during the first three months • Receive, qualify, and handle accounting-related requests • Follow up on requests through to complete ticket resolution • Handle increasingly complex customer requests • Create and update customer support resources • Share accounting knowledge and hands-on experience with colleagues • Relay well-structured customer feedback to the Product teams • Identify opportunities for improving efficiency • Lead projects that support the team's development and improvement

🎯 Requirements

• Accounting qualification or degree (BTS CGO, DCG, BTS SME Management Assistant, Master's degree in Accounting, Control and Audit, or Bachelor's degree in Administrative and Accounting Management) • At least 3 years of experience in an accounting firm • Ideally, experience covering at least three tax-year-end periods • Direct experience working with business owners is a plus • Interest in innovative work tools and new technologies • Self-motivated, with the ability to solve problems independently and find solutions • Knowledge of Pennylane is a plus • Professional working proficiency in English • Strong written communication and teaching skills • Ability to understand and respond to customer needs while providing excellent service • Ability to work independently and as part of a team • Flexibility to adapt to rapid changes in the product • Eagerness to learn and stay up to date with product developments • Must have the right to work in France; Pennylane does not currently sponsor visas

🏖️ Benefits

• One of the best health insurance plans on the market (Alan Blue and Alan Mind) • Meal vouchers (Swile card) • Between 6 and 12 additional RTT days, in addition to 5 weeks of paid leave • The opportunity to improve your English with Busuu • A monthly allowance to support working from home or from a coworking space • BSPCE equity package • Access to 8,000 gyms throughout France and more than 300 wellness activities through Gymlib • A Mac • Tech Days every three months for remote Pennylaners • Annual company retreat • An inclusive, supportive work environment conducive to personal and professional growth