Customer Support & Accounting Operations Specialist

Job not on LinkedIn

🔥 2 minutes ago

🇫🇷 France – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Pennylane

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2020

☁️ SaaS

💳 Fintech

🤝 B2B

SaaS • Fintech • B2B

Pennylane is a French SaaS platform that centralizes financial management, accounting, invoicing, expense management, treasury and business banking features for small and medium-sized businesses, independents and accounting firms. It provides an integrated dashboard, automated workflows, bank account and corporate cards, invoice and payment tools, and native integrations with accounting and payments partners to streamline bookkeeping and cashflow operations.

📋 Description

• Act as a subject-matter and platform expert for customers using Pennylane, accounting and financial management software • Serve as the liaison between customer business leaders, in-house accountants, and accounting firms • Understand and investigate issues encountered by users • Provide answers or solutions and escalate issues to technical teams when necessary • Help in-house and firm-based accountants integrate their data into Pennylane to facilitate migration • Continuously develop knowledge of the product, the company, and its various departments • Receive and qualify accounting-related requests and provide fast, relevant responses • Track tickets through to complete resolution • Handle customer requests of increasing complexity • Create and update help resources to promote customer self-sufficiency • Share accounting knowledge and hands-on experience with colleagues • Relay well-founded customer feedback to product teams • Identify areas for improvement and lead improvement projects

🎯 Requirements

• Accounting qualification (BTS CGO, DCG, BTS Assistant de Gestion PME-PMI, Master CCA, or Bachelor’s degree in Administrative and Accounting Management) • At least 3 years’ experience in an accounting firm, ideally including at least three tax reporting periods • Experience working directly with a business leader is a plus • Interest in innovative work tools and new technologies • Self-motivated, with the ability to solve problems independently and find solutions • Familiarity with Pennylane is a plus • Professional proficiency in English • Strong written communication skills and the ability to explain concepts clearly • Ability to understand and respond to customer needs, provide excellent service, and maintain strong relationships • Ability to work independently and as part of a team • Flexibility in adapting to rapid product changes • Eagerness to learn and stay up to date with product developments • Must have the right to work in France; visa sponsorship is not currently available

🏖️ Benefits

• One of the best health insurance plans on the market (Alan Blue and Alan Mind) • Meal vouchers (Swile card) • 6 to 12 additional RTT days, in addition to 5 weeks of paid leave • The opportunity to improve your English through Busuu • A monthly budget to support working from home or in a coworking space • Convenient access to offices located just a few minutes from Saint-Lazare station in Paris • BSPCE equity package • Access to 8,000 gyms across France and more than 300 wellness activities through Gymlib • Mac computer • Company events, quarterly Tech Days, and an annual off-site • An inclusive, supportive work environment that promotes personal and professional growth