Customer Support & Accounting Operations Specialist

🔥 13 hours ago

🇫🇷 France – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Pennylane

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2020

☁️ SaaS

💳 Fintech

🤝 B2B

SaaS • Fintech • B2B

Pennylane is a French SaaS platform that centralizes financial management, accounting, invoicing, expense management, treasury and business banking features for small and medium-sized businesses, independents and accounting firms. It provides an integrated dashboard, automated workflows, bank account and corporate cards, invoice and payment tools, and native integrations with accounting and payments partners to streamline bookkeeping and cashflow operations.

📋 Description

• Act as a subject-matter and platform expert for clients using Pennylane • Serve as the liaison between business leaders, in-house accountants, and accounting firms • Contact users daily to understand the issues they are experiencing • Investigate requests and provide answers or solutions • Escalate issues to technical teams when necessary • Help corporate and accounting-firm accountants integrate their data into Pennylane to facilitate migration • Track and resolve tickets through to full resolution • Handle increasingly complex customer requests • Create and update customer help resources • Share accounting knowledge and hands-on experience with colleagues • Provide the Product teams with well-founded feedback on customer use cases • Identify areas for improvement and lead projects

🎯 Requirements

• Accounting qualification (BTS CGO, DCG, BTS Assistant de Gestion PME-PMI, Master’s degree in Accounting, Control and Audit [CCA], or Bachelor’s degree in Administrative and Accounting Management) • At least 3 years’ experience in an accounting firm, ideally covering at least three tax seasons • Experience working directly with business leaders is a plus • Interest in innovative work tools and new technologies • Self-motivated, with the ability to solve problems independently and find solutions • Familiarity with Pennylane is a plus • Professional proficiency in English • Strong written communication skills and the ability to explain concepts clearly • Ability to understand and respond to customer needs, provide excellent service, and maintain strong relationships • Ability to work independently and as part of a team • Flexibility to adapt to rapid changes in the platform • Willingness to learn and stay up to date with product developments • Candidates must be based in Europe; Pennylane does not provide visa sponsorship and does not hire outside Europe

🏖️ Benefits

• One of the best health insurance plans on the market (Alan Blue and Alan Mind) • Meal vouchers (Swile card) • Between 6 and 12 additional days off per year, in addition to 25 days of paid vacation • The opportunity to improve your English with Busuu • A monthly allowance for all Pennylaners to support working from home or in a coworking space • A BSPCE equity package • Access to 8,000 gyms throughout France and more than 300 wellness activities through our partner Gymlib • A Mac • Company events, including Tech Days and an annual offsite