Customer Support, Operations & Accounting Specialist

🔥 15 hours ago

🇫🇷 France – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Pennylane

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2020

☁️ SaaS

💳 Fintech

🤝 B2B

SaaS • Fintech • B2B

Pennylane is a French SaaS platform that centralizes financial management, accounting, invoicing, expense management, treasury and business banking features for small and medium-sized businesses, independents and accounting firms. It provides an integrated dashboard, automated workflows, bank account and corporate cards, invoice and payment tools, and native integrations with accounting and payments partners to streamline bookkeeping and cashflow operations.

📋 Description

• Act as a subject-matter and platform expert for clients using Pennylane • Serve as the liaison between client business owners, their in-house accountants, and accounting firms • Understand and investigate the issues users encounter on a daily basis • Provide answers or solutions and escalate issues to technical teams when necessary • Help in-house and accounting-firm accountants import their data into Pennylane to facilitate migration • Complete Pennylane Academy training and continuously build knowledge of the product and team • Receive, qualify, and resolve accounting-related requests • Track tickets through to complete resolution • Handle increasingly complex customer requests • Create and update help resources to promote customer self-sufficiency • Share accounting knowledge and hands-on experience with colleagues • Provide product teams with well-structured feedback on customer usage • Identify areas for improvement and lead projects that contribute to team efficiency

🎯 Requirements

• Accounting qualification (BTS CGO, DCG, BTS Assistant Manager for Small and Medium-Sized Businesses, Master’s in Accounting, Control and Audit, or Bachelor’s degree in Administrative and Accounting Management) • At least 3 years’ experience in an accounting firm, ideally including at least three busy-season tax periods • Direct experience working with business owners is a plus • Interest in innovative work tools and new technologies • Self-motivated, with the ability to troubleshoot independently and find solutions • Knowledge of Pennylane is a plus • Professional proficiency in English • Excellent written communication and ability to explain concepts clearly • Ability to understand and respond to customer needs while delivering excellent service • Ability to work independently and as part of a team • Flexibility to adapt to rapid product changes • Eagerness to learn and stay up to date with product developments • Residence in Europe required; Pennylane does not provide visa sponsorship and does not hire outside Europe • Comfortable using ticketing tools (Intercom, Zendesk) and documentation tools (Notion)

🏖️ Benefits

• One of the market’s best health insurance plans (Alan Blue and Alan Mind) • Meal vouchers (Swile card) • 6 to 12 additional days off under the RTT scheme, in addition to 5 weeks of paid vacation • The opportunity to improve your English with Busuu • A monthly allowance for working from home or in a coworking space • BSPCE equity options • Access to 8,000 gyms across France and more than 300 wellness activities through Gymlib • A Mac • Participation in company events, including Tech Days every three months and an annual company seminar • An inclusive and supportive work environment