Accounting and Operations Support Specialist

Job not on LinkedIn

🕒 September 2

🇫🇷 France – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 22%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Pennylane

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2020

☁️ SaaS

💳 Fintech

🤝 B2B

SaaS • Fintech • B2B

Pennylane is a French SaaS platform that centralizes financial management, accounting, invoicing, expense management, treasury and business banking features for small and medium-sized businesses, independents and accounting firms. It provides an integrated dashboard, automated workflows, bank account and corporate cards, invoice and payment tools, and native integrations with accounting and payments partners to streamline bookkeeping and cashflow operations.

📋 Description

• Act as a subject-matter and platform expert for clients using Pennylane • Serve as a liaison between client executives, in-house accountants, and accounting firms • Understand and investigate issues encountered by users • Provide answers or solutions and escalate issues to technical teams when necessary • Help corporate and firm accountants import their data into Pennylane to facilitate migration • Receive and qualify accounting-related requests • Track requests through to the complete resolution of tickets • Create and update customer-facing help resources • Share accounting knowledge and hands-on experience with colleagues • Relay structured customer feedback to the Product teams • Identify opportunities for improvement to increase team efficiency • Lead projects that contribute to professional development • Collaborate with various departments and stakeholders

🎯 Requirements

• Accounting qualification or degree (BTS CGO, DCG, BTS Assistant Manager for SMEs, Master’s in Accounting, Control and Audit, or Bachelor’s degree in Administrative and Accounting Management) • At least 3 years of experience in an accounting firm (ideally covering at least three tax seasons) • Direct experience working with a business owner is a plus • Interest in innovative work tools and new technologies • Self-motivated, with the ability to solve problems independently and find solutions • Familiarity with Pennylane is a plus • Professional proficiency in English • Excellent written communication skills and the ability to explain concepts clearly • Ability to understand and respond to customer needs, provide excellent service, and build strong relationships • Ability to work independently and as part of a team • Flexibility in adapting to the tool’s rapid evolution • Eagerness to learn and stay up to date with product developments • Must have the right to work in France; the company cannot sponsor visas

🏖️ Benefits

• One of the best health insurance plans on the market (Alan Blue and Alan Mind) • Meal vouchers (Swile card) • 6 to 12 additional days off in lieu of reduced working hours, in addition to 5 weeks of paid leave • The opportunity to improve your English through Busuu • A monthly allowance to support working from home or in a coworking space • An equity package in the form of BSPCEs • Access to 8,000 gyms across France and more than 300 wellness activities through Gymlib • A Mac • Tech Days every 3 months for remote Pennylaners • Annual company retreat • An inclusive, supportive work environment that fosters personal and professional growth