Pennylane
501 - 1000 employees
Founded 2020
☁️ SaaS
💳 Fintech
🤝 B2B
SaaS • Fintech • B2B
Pennylane is a French SaaS platform that centralizes financial management, accounting, invoicing, expense management, treasury and business banking features for small and medium-sized businesses, independents and accounting firms. It provides an integrated dashboard, automated workflows, bank account and corporate cards, invoice and payment tools, and native integrations with accounting and payments partners to streamline bookkeeping and cashflow operations.
Financial Support Services Specialist
🕒 6 days ago
🗣️🇫🇷 French Required
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Pennylane
501 - 1000 employees
Founded 2020
☁️ SaaS
💳 Fintech
🤝 B2B
SaaS • Fintech • B2B
Pennylane is a French SaaS platform that centralizes financial management, accounting, invoicing, expense management, treasury and business banking features for small and medium-sized businesses, independents and accounting firms. It provides an integrated dashboard, automated workflows, bank account and corporate cards, invoice and payment tools, and native integrations with accounting and payments partners to streamline bookkeeping and cashflow operations.
📋 Description
• As a Financial Support Services Specialist, you will be recognized as a business-domain and platform expert. • You will be the primary point of contact for our customers who have chosen Pennylane as the central software for their accounting and financial management. • You will be at the heart of the 360° customer experience, helping clients and their accountants leverage the full power of Pennylane to support their growth. • You will act as the central liaison between client company leaders, their in-house accountants, and the Support team. • You will be in daily contact with users and seek to understand the issues they encounter. • After investigating, your goal is to provide an answer or solution to the user or, when necessary, escalate the issue to the technical teams.
🎯 Requirements
• Several years of experience working at a neobank, an online bank, or a traditional bank. • Excellent understanding of banking systems. • Previous experience in B2B support required. • Comfortable with daily phone interactions with clients. • Experience working directly with company leaders (e.g., internal advisory) is a plus. • Available for a flexible schedule, including rotating hours, to meet client needs. • Interest in technology is a plus, particularly familiarity with current FinTech products on the market.
🏖️ Benefits
• One of the best health insurance plans on the market (Alan Blue and Alan Mind) • Meal vouchers (Swile card) • Between 6 and 12 additional RTT days in addition to 5 weeks of paid vacation • Opportunity to improve your English with Busuu • Monthly allowance for all Pennylaners to support working from home or coworking spaces • Easy access to our offices, located a few minutes from Saint‑Lazare in the heart of Paris • BSPCE equity allocation • Access to 8,000 gyms across France and over 300 wellness activities through our partner Gymlib • A Mac • We play many sports together and regularly get together for company events such as Tech Days and our company retreat.
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