Operations and Accounting Support Specialist

Job not on LinkedIn

🔥 1 minute ago

🇫🇷 France – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Pennylane

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2020

☁️ SaaS

💳 Fintech

🤝 B2B

SaaS • Fintech • B2B

Pennylane is a French SaaS platform that centralizes financial management, accounting, invoicing, expense management, treasury and business banking features for small and medium-sized businesses, independents and accounting firms. It provides an integrated dashboard, automated workflows, bank account and corporate cards, invoice and payment tools, and native integrations with accounting and payments partners to streamline bookkeeping and cashflow operations.

📋 Description

• Act as a business and platform expert for clients using Pennylane • Serve as the liaison between business leaders, in-house accountants, and accounting firms • Communicate daily with users and understand their issues • Investigate issues and provide answers or solutions • Escalate issues to technical teams when necessary • Help in-house accountants and accounting firms import their data into Pennylane to facilitate migration • Continuously learn about the product, the company, and its departments • Receive and qualify accounting-related requests • Track requests through to the complete resolution of tickets • Handle increasingly complex customer requests • Create and update customer help resources • Share accounting knowledge and field experience with colleagues • Represent the customer voice and usage patterns to product teams • Identify areas for improvement to increase efficiency • Lead projects that contribute to professional development and product improvement

🎯 Requirements

• Accounting background: BTS CGO, DCG, BTS SME Management Assistant, Master’s degree in Accounting, Control and Auditing (CCA), or Bachelor’s degree in Administrative and Accounting Management • At least 3 years of experience in an accounting firm, ideally including at least three tax seasons • Direct experience working with a business leader is a plus • Interest in innovative work tools and new technologies • Self-motivated, with the ability to solve problems independently and find solutions • Familiarity with Pennylane is a plus • Professional proficiency in English • Strong written communication and teaching skills • Ability to understand and respond to customer needs while maintaining strong relationships • Ability to work independently and as part of a team • Flexibility to adapt to rapid changes in the platform • Eagerness to learn and stay up to date with product developments • Must have the right to work in France; Pennylane does not currently sponsor visas

🏖️ Benefits

• One of the best health insurance plans on the market (Alan Blue and Alan Mind) • Meal vouchers (Swile card) • 6 to 12 additional days off under the reduced working time (RTT) scheme, in addition to 5 weeks of paid vacation • The opportunity to improve your English with Busuu • A monthly allowance to support working from home or in a coworking space • BSPCE equity package • Access to 8,000 gyms across France and more than 300 wellness activities through Gymlib • Mac laptop • Tech Days every three months for remote Pennylaners • Annual company retreat • Flexible remote-work culture