Operations and Accounting Support Specialist

🔥 18 minutes ago

🇫🇷 France – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Pennylane

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2020

☁️ SaaS

💳 Fintech

🤝 B2B

SaaS • Fintech • B2B

Pennylane is a French SaaS platform that centralizes financial management, accounting, invoicing, expense management, treasury and business banking features for small and medium-sized businesses, independents and accounting firms. It provides an integrated dashboard, automated workflows, bank account and corporate cards, invoice and payment tools, and native integrations with accounting and payments partners to streamline bookkeeping and cashflow operations.

📋 Description

• Act as a product and accounting expert for clients and their accountants • Serve as the central liaison between business owners, in-house accountants, and accounting firms • Understand the day-to-day issues encountered by users • Investigate requests and provide answers or solutions • Escalate issues to technical teams when necessary • Help corporate and accounting-firm accountants import their data into Pennylane to facilitate migration • Continuously build knowledge of the product, the company, its vision, and its departments • Receive, qualify, and resolve accounting-related requests • Track tickets through to full resolution • Handle increasingly complex customer requests • Create and update customer help resources • Share accounting knowledge and hands-on experience with colleagues • Provide product teams with well-structured feedback on customer usage • Identify areas for improvement and contribute to team efficiency • Lead projects that support product development and improvement

🎯 Requirements

• Accounting qualification: BTS CGO, DCG, BTS Assistant de Gestion PME-PMI, Master’s degree in Accounting, Control and Audit (CCA), or Bachelor’s degree in Administrative and Accounting Management • At least 3 years’ experience in an accounting firm, ideally including at least three tax-reporting periods • Direct experience working with a business owner is a plus • Interest in innovative work tools and new technologies • Self-motivated, with the ability to solve problems independently and find solutions • Knowledge of Pennylane is a plus • Professional proficiency in English • Strong written communication and teaching skills • Ability to understand and respond to customer needs while maintaining strong customer relationships • Ability to work independently and as part of a team • Flexibility in adapting to rapid product changes • Eagerness to learn and stay up to date with product developments • Right to work in France required; Pennylane does not currently sponsor visa applications

🏖️ Benefits

• One of the best health insurance plans on the market (Alan Blue and Alan Mind) • Meal vouchers (Swile card) • 6 to 12 additional RTT days, in addition to 5 weeks of paid leave • The opportunity to improve your English with Busuu • A monthly budget to support working from home or in a coworking space • BSPCE equity grants • Access to 8,000 gyms across France and more than 300 wellness activities through Gymlib • A Mac • Participation in company events, including Tech Days every three months and an annual offsite • Highly flexible remote working • Opportunities to progress into more specialized support, account management, or customer implementation