Operations and Accounting Support Specialist

🔥 1 minute ago

🇫🇷 France – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Pennylane

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2020

☁️ SaaS

💳 Fintech

🤝 B2B

SaaS • Fintech • B2B

Pennylane is a French SaaS platform that centralizes financial management, accounting, invoicing, expense management, treasury and business banking features for small and medium-sized businesses, independents and accounting firms. It provides an integrated dashboard, automated workflows, bank account and corporate cards, invoice and payment tools, and native integrations with accounting and payments partners to streamline bookkeeping and cashflow operations.

📋 Description

• Act as a subject-matter and platform expert for clients using Pennylane as their accounting and financial management software • Serve as the liaison between client business owners, in-house accountants, and accounting firms • Understand and investigate user issues on a daily basis • Provide an answer or solution, or escalate issues to the technical teams when necessary • Help in-house and firm-based accountants import their data into Pennylane to facilitate migration • Continuously develop knowledge of the product, the company, its vision, and its departments • Receive, qualify, and handle accounting-related requests • Follow up on requests through to the complete resolution of tickets • Gradually take ownership of more complex customer requests • Create and update help resources to increase customer self-sufficiency • Share accounting knowledge and hands-on experience with colleagues • Provide Product teams with well-founded feedback on customer usage • Identify areas for improvement and lead projects that contribute to team efficiency

🎯 Requirements

• Accounting qualification or degree (BTS CGO, DCG, BTS SME Management Assistant, Master’s in Accounting, Control and Audit, or Bachelor’s degree in Administrative and Accounting Management) • At least 3 years’ experience in an accounting firm, ideally including at least three tax-year-end periods • Direct experience working with business owners is a plus • Enthusiasm for innovative work tools and new technologies • Self-motivated, with the ability to solve problems independently and find solutions • Knowledge of Pennylane is a plus • Professional proficiency in English • Excellent written communication skills and the ability to interact with users clearly and professionally • Ability to understand and respond to customer needs, provide excellent service, and maintain strong relationships • Ability to work independently and as part of a team • Flexibility to adapt to rapid changes in the platform • Eagerness to learn and stay up to date with product developments • Must have the right to work in France; the company does not currently sponsor visas

🏖️ Benefits

• One of the best health insurance plans on the market (Alan Blue and Alan Mind) • Meal vouchers (Swile card) • 6 to 12 additional RTT days on top of 5 weeks of paid leave • The opportunity to improve your English with Busuu • A monthly budget to support working from home or from a coworking space • Stock options (BSPCE) • Access to 8,000 gyms across France and more than 300 wellness activities through Gymlib • A Mac • Participation in company events, including quarterly Tech Days and an annual off-site • An inclusive and supportive work environment