Operations and Accounting Support Specialist

🔥 18 hours ago

🇫🇷 France – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Pennylane

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2020

☁️ SaaS

💳 Fintech

🤝 B2B

SaaS • Fintech • B2B

Pennylane is a French SaaS platform that centralizes financial management, accounting, invoicing, expense management, treasury and business banking features for small and medium-sized businesses, independents and accounting firms. It provides an integrated dashboard, automated workflows, bank account and corporate cards, invoice and payment tools, and native integrations with accounting and payments partners to streamline bookkeeping and cashflow operations.

📋 Description

• Act as a subject-matter and platform expert for clients and accountants using Pennylane • Serve as a liaison between business owners, in-house accountants, and accounting firms • Interact with users daily and understand their issues • Investigate issues and provide answers or solutions • Escalate issues to technical teams when necessary • Help in-house accountants and accounting firms import their data into Pennylane to facilitate migration • Follow up on requests through to the complete resolution of tickets • Handle increasingly complex customer requests • Create and update customer support materials • Share accounting knowledge and hands-on experience with colleagues • Represent the customer voice and usage patterns to product teams • Identify areas for improvement and lead projects

🎯 Requirements

• Accounting qualification or degree (BTS CGO, DCG, BTS Assistant Manager for SMEs, Master’s degree in Accounting, Control and Audit, or Bachelor’s degree in Administration and Accounting Management) • At least 3 years of experience in an accounting firm (ideally including at least three tax seasons) • Direct experience working with business owners is a plus • Interest in innovative work tools and new technologies • Self-directed, with the ability to solve problems independently and find solutions • Knowledge of Pennylane is a plus • Professional proficiency in English • Strong written communication and training skills • Ability to understand and respond to customer needs while maintaining strong relationships • Ability to work independently and as part of a team • Flexibility to adapt to rapid changes in the platform • Eagerness to learn and stay up to date with product developments • Comfortable using ticketing tools (Intercom, Zendesk) and documentation tools (Notion) • Visa sponsorship is not available; recruitment is limited to candidates based in Europe

🏖️ Benefits

• One of the best health insurance plans on the market (Alan Blue and Alan Mind) • Meal vouchers (Swile card) • Between 6 and 12 additional RTT days, in addition to 5 weeks of paid vacation • The opportunity to improve your English through Busuu • A monthly allowance to support working from home or from a coworking space • BSPCE stock options • Access to 8,000 gyms across France and more than 300 wellness activities through Gymlib • A Mac • Company events, including Tech Days every three months and an annual off-site