Accounting & Operations Support Specialist

Job not on LinkedIn

🕒 September 2

🇫🇷 France – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 22%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Pennylane

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2020

☁️ SaaS

💳 Fintech

🤝 B2B

SaaS • Fintech • B2B

Pennylane is a French SaaS platform that centralizes financial management, accounting, invoicing, expense management, treasury and business banking features for small and medium-sized businesses, independents and accounting firms. It provides an integrated dashboard, automated workflows, bank account and corporate cards, invoice and payment tools, and native integrations with accounting and payments partners to streamline bookkeeping and cashflow operations.

📋 Description

• Act as a business and platform expert for clients using Pennylane • Serve as the link between business owners, in-house accountants, and accounting firms • Understand and investigate the issues encountered by users on a daily basis • Provide answers or solutions and escalate issues to technical teams when necessary • Help in-house accountants and accounting firms import their data into Pennylane to facilitate migration • Receive, qualify, and resolve accounting-related requests • Follow requests through to full ticket resolution and ensure user satisfaction • Handle increasingly complex customer requests • Create and update customer support resources • Share accounting knowledge and hands-on experience with colleagues • Provide product teams with structured user feedback • Identify opportunities to improve the product and team efficiency • Lead projects that support professional development

🎯 Requirements

• Accounting qualification or degree (BTS CGO, DCG, BTS PME-PMI Management Assistant, Master’s degree in Accounting, Control and Audit, or Bachelor’s degree in Administrative and Accounting Management) • At least 3 years of experience in an accounting firm, ideally covering at least three tax seasons • Direct experience working with a business owner is a plus • Interest in innovative work tools and new technologies • Self-motivated, with the ability to solve problems independently and find solutions • Knowledge of Pennylane is a plus • Professional proficiency in English • Strong written communication and teaching skills • Ability to understand and respond to customer needs while maintaining strong relationships • Ability to work independently and as part of a team • Flexibility in adapting to rapid changes to the platform • Eagerness to learn and stay up to date with product developments • Must have the right to work in France; Pennylane does not sponsor visas

🏖️ Benefits

• One of the best health insurance plans on the market (Alan Blue and Alan Mind) • Meal vouchers (Swile card) • 6 to 12 additional RTT days in addition to 5 weeks of paid annual leave • The opportunity to improve your English with Busuu • A monthly budget to support working from home or in a coworking space • BSPCE stock options • Access to 8,000 gyms throughout France and more than 300 wellness activities through Gymlib • A Mac • Company events, including Tech Days every three months and an annual off-site • An inclusive and supportive work environment