Operations and Accounting Support Specialist

🔥 20 hours ago

🇫🇷 France – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Pennylane

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2020

☁️ SaaS

💳 Fintech

🤝 B2B

SaaS • Fintech • B2B

Pennylane is a French SaaS platform that centralizes financial management, accounting, invoicing, expense management, treasury and business banking features for small and medium-sized businesses, independents and accounting firms. It provides an integrated dashboard, automated workflows, bank account and corporate cards, invoice and payment tools, and native integrations with accounting and payments partners to streamline bookkeeping and cashflow operations.

📋 Description

• Act as a subject-matter and platform expert for clients and accountants using Pennylane • Serve as the liaison between business leaders, in-house accountants, and accounting firms • Understand and investigate user issues on a daily basis • Provide answers or solutions and escalate issues to technical teams when necessary • Help in-house and accounting-firm accountants import their data into Pennylane to facilitate migration • Complete ongoing training through Pennylane Academy on the product, company, and various departments • Receive, qualify, and resolve accounting-related requests • Track tickets through to full resolution • Handle increasingly complex customer requests • Create and update customer support materials • Share accounting knowledge and hands-on experience with colleagues • Provide product teams with well-structured feedback on customer use cases • Identify opportunities to improve team efficiency • Lead projects that support professional development and service improvement

🎯 Requirements

• Accounting qualification or degree (BTS CGO, DCG, BTS Assistant Manager for SMEs, Master's degree in Accounting, Control and Audit, or Bachelor's degree in Administrative and Accounting Management) • At least 3 years of experience in an accounting firm, ideally including at least three tax seasons • Experience working directly with a business leader is a plus • Interest in innovative work tools and new technologies • Self-motivated, with the ability to solve problems independently • Familiarity with Pennylane is a plus • Professional proficiency in English • Strong written communication skills and the ability to explain information clearly and professionally • Ability to understand and respond to customer needs while maintaining strong relationships • Ability to work independently and as part of a team • Flexibility to adapt to rapid product changes • Eagerness to learn and stay up to date with product developments • Must reside in Europe; the company cannot hire outside Europe and does not provide visa sponsorship • Proficiency with ticketing or documentation tools such as Intercom, Zendesk, or Notion

🏖️ Benefits

• One of the best health insurance plans on the market (Alan Blue and Alan Mind) • Meal vouchers (Swile card) • 6 to 12 additional RTT days, in addition to 5 weeks of paid vacation • The opportunity to improve your English through Busuu • A monthly budget to support working from home or in a coworking space • An equity grant in the form of BSPCEs • Access to 8,000 gyms across France and more than 300 wellness activities through Gymlib • A Mac • Company events, including Tech Days every three months and an annual seminar • An inclusive and supportive work environment