Accounting & Business Management Support Specialist

Job not on LinkedIn

🕒 September 2

🇫🇷 France – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 22%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Pennylane

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2020

☁️ SaaS

💳 Fintech

🤝 B2B

SaaS • Fintech • B2B

Pennylane is a French SaaS platform that centralizes financial management, accounting, invoicing, expense management, treasury and business banking features for small and medium-sized businesses, independents and accounting firms. It provides an integrated dashboard, automated workflows, bank account and corporate cards, invoice and payment tools, and native integrations with accounting and payments partners to streamline bookkeeping and cashflow operations.

📋 Description

• Act as a business and platform expert for clients and their accountants • Serve as the liaison between company leaders, in-house accountants, and accounting firms • Understand and investigate issues encountered by users • Provide answers or solutions and escalate issues to technical teams when necessary • Help accountants import their data into Pennylane to facilitate migration • Receive and qualify accounting-related requests • Track requests through to the complete resolution of tickets • Handle increasingly complex customer requests • Create and update customer-facing help resources • Share accounting knowledge and hands-on experience with colleagues • Represent the customer voice and usage patterns to product teams • Become a product expert and identify areas for improvement • Lead projects that support the team’s growth and efficiency

🎯 Requirements

• Accounting qualification (BTS CGO, DCG, BTS Assistant Manager for Small and Medium-Sized Businesses, Master’s degree in Accounting, Control and Auditing, or Bachelor’s degree in Administrative and Accounting Management) • At least 3 years of experience in an accounting firm, ideally including at least three tax seasons • Direct experience working with a company leader is a plus • Interest in innovative work tools and new technologies • Self-motivated, with the ability to solve problems independently and find solutions • Knowledge of Pennylane is a plus • Professional proficiency in English • Strong written communication and teaching skills • Ability to understand and respond to customer needs, provide excellent service, and maintain strong relationships • Ability to work independently and as part of a team • Flexibility in adapting to rapid changes to the platform • Willingness to learn and stay up to date with product developments • Right to work in France required; the company does not currently sponsor visas

🏖️ Benefits

• One of the best health insurance plans on the market (Alan Blue and Alan Mind) • Meal vouchers (Swile card) • 6 to 12 additional RTT days, in addition to 5 weeks of paid leave • The opportunity to improve your English with Busuu • A monthly budget to support working from home or in a coworking space • BSPCE stock options • Access to 8,000 gyms across France and more than 300 wellness activities through Gymlib • A Mac • Tech Days every 3 months for remote Pennylaners • Annual company retreat • An inclusive, supportive work environment that fosters personal and professional growth