Operations and Accounting Support Specialist

Job not on LinkedIn

🔥 5 minutes ago

🇫🇷 France – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Pennylane

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2020

☁️ SaaS

💳 Fintech

🤝 B2B

SaaS • Fintech • B2B

Pennylane is a French SaaS platform that centralizes financial management, accounting, invoicing, expense management, treasury and business banking features for small and medium-sized businesses, independents and accounting firms. It provides an integrated dashboard, automated workflows, bank account and corporate cards, invoice and payment tools, and native integrations with accounting and payments partners to streamline bookkeeping and cashflow operations.

📋 Description

• Act as a subject-matter and platform expert for clients using Pennylane, accounting and financial management software • Serve as a liaison between client business owners, in-house accountants, and accounting firms • Understand and investigate the issues encountered by users on a daily basis • Provide an answer or solution, or escalate issues to the technical teams when necessary • Help in-house and accounting-firm accountants import their data into Pennylane to facilitate migration • Participate in ongoing training on the product, company, and its departments • Receive, qualify, and resolve accounting-related requests • Track requests through to the complete resolution of tickets • Handle increasingly complex customer requests • Create and update help resources to promote customer self-service • Share accounting knowledge and hands-on experience with colleagues • Relay well-developed customer feedback to the product teams • Identify areas for improvement and increase team efficiency • Lead improvement and professional development projects • Potentially progress to more specialized support topics, account management, or customer implementation

🎯 Requirements

• Accounting qualification or degree (BTS CGO, DCG, BTS Assistant de Gestion PME-PMI, Master’s in Accounting, Control and Audit, or Bachelor’s degree in Administrative and Accounting Management) • At least 3 years’ experience in an accounting firm, ideally covering at least three tax seasons • Direct experience working with a business owner is a plus • Interest in innovative work tools and new technologies • Self-motivated, with the ability to solve problems independently and find solutions • Knowledge of Pennylane is a plus • Professional proficiency in English • Strong written communication skills and the ability to explain concepts clearly to users • Ability to understand and respond to customer needs, provide excellent service, and maintain strong relationships • Ability to work independently and as part of a team • Flexibility to adapt to the tool’s rapid evolution • Willingness to learn and stay up to date with product developments • Must have the right to work in France; the company does not sponsor visas

🏖️ Benefits

• One of the market’s leading health insurance plans (Alan Blue and Alan Mind) • Meal vouchers (Swile card) • 6 to 12 additional RTT days, in addition to 5 weeks of paid vacation • The opportunity to improve your English through Busuu • A monthly allowance to support working from home or from a coworking space • BSPCE equity package • Access to 8,000 gyms across France and more than 300 wellness activities through Gymlib • A Mac • Tech Days every three months for remote employees • Annual company retreat • An inclusive, supportive work environment that fosters personal and professional growth