Pilotage and Accounting Support Specialist

🔥 0 minutes ago

🇫🇷 France – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Pennylane

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2020

☁️ SaaS

💳 Fintech

🤝 B2B

SaaS • Fintech • B2B

Pennylane is a French SaaS platform that centralizes financial management, accounting, invoicing, expense management, treasury and business banking features for small and medium-sized businesses, independents and accounting firms. It provides an integrated dashboard, automated workflows, bank account and corporate cards, invoice and payment tools, and native integrations with accounting and payments partners to streamline bookkeeping and cashflow operations.

📋 Description

• Act as a product and platform expert for clients using Pennylane • Serve as the link between client executives, in-house accountants, and accounting firms • Understand and investigate the issues users encounter on a daily basis • Provide answers or solutions and escalate issues to technical teams when necessary • Help in-house accountants and accounting firms import their data into Pennylane to facilitate migration • Complete Pennylane Academy training and continuously develop your knowledge of the product and the company • Receive, qualify, and resolve accounting-related requests • Track tickets through to full resolution • Create and update customer support materials • Share accounting knowledge and hands-on experience with colleagues • Communicate well-structured customer feedback to the product teams • Identify areas for improvement and lead improvement projects

🎯 Requirements

• Accounting qualification or training (BTS CGO, DCG, BTS Assistant de Gestion PME-PMI, Master’s degree in Accounting, Control and Auditing, or Bachelor’s degree in Administrative and Accounting Management) • At least 3 years’ experience in an accounting firm, ideally including at least three tax seasons • Direct experience working with a business owner is a plus • Strong interest in innovative work tools and new technologies • Self-motivated, with the ability to solve problems independently and find solutions • Knowledge of Pennylane is a plus • Professional proficiency in English • Strong written communication and teaching skills • Ability to understand and respond to customer needs, provide excellent service, and maintain strong relationships • Ability to work independently and as part of a team • Flexibility in adapting to rapid product changes • Eagerness to learn and stay up to date with product developments • Must have the right to work in France; visa sponsorship is not currently available

🏖️ Benefits

• One of the best health insurance plans on the market (Alan Blue and Alan Mind) • Meal vouchers (Swile card) • 6 to 12 additional RTT days on top of 25 days of paid annual leave • The opportunity to improve your English through Busuu • A monthly budget to support working from home or in a coworking space • A BSPCE equity package • Access to 8,000 gyms across France and more than 300 wellness activities through Gymlib • A Mac • Company events, quarterly Tech Days, and an annual seminar