Pilotage and Accounting Support Specialist

🔥 9 minutes ago

🇫🇷 France – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Pennylane

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2020

☁️ SaaS

💳 Fintech

🤝 B2B

SaaS • Fintech • B2B

Pennylane is a French SaaS platform that centralizes financial management, accounting, invoicing, expense management, treasury and business banking features for small and medium-sized businesses, independents and accounting firms. It provides an integrated dashboard, automated workflows, bank account and corporate cards, invoice and payment tools, and native integrations with accounting and payments partners to streamline bookkeeping and cashflow operations.

📋 Description

• Act as a subject-matter and platform expert for clients using Pennylane, accounting and financial management software • Serve as the liaison between business owners, in-house accountants, and accounting firms • Understand and investigate issues encountered by users • Provide answers or solutions and escalate issues to technical teams when necessary • Help accountants integrate their data into Pennylane to facilitate migration • Receive and qualify accounting-related requests • Track tickets through to complete resolution • Handle increasingly complex customer requests • Create and update customer-facing help resources • Share accounting knowledge and field experience with colleagues • Convey structured customer feedback and observed usage patterns to product teams • Identify areas for improvement and contribute to team efficiency projects

🎯 Requirements

• Accounting qualification or degree (BTS CGO, DCG, BTS in SME Management Assistance, Master’s in Accounting, Control and Auditing, or Bachelor’s degree in Administrative and Accounting Management) • At least 3 years of experience in an accounting firm; ideally, experience covering at least three tax seasons • Direct experience working with business owners is a plus • Interest in innovative work tools and new technologies • Self-motivated, with the ability to solve problems independently and find solutions • Familiarity with Pennylane is a plus • Professional proficiency in English • Strong written communication skills and the ability to interact with users clearly and professionally • Ability to understand and respond to customer needs, deliver excellent service, and maintain strong customer relationships • Ability to work independently and as part of a team • Flexibility to adapt to rapid changes in the platform • Eagerness to learn and stay up to date with product developments • Must have the right to work in France; the company does not sponsor visas

🏖️ Benefits

• One of the best health insurance plans on the market (Alan Blue and Alan Mind) • Meal vouchers (Swile card) • An additional 6 to 12 days of paid time off reduction days (RTT), in addition to 5 weeks of paid vacation • The opportunity to improve your English through Busuu • A monthly budget to support working from home or from a coworking space • BSPCE equity grants • Access to 8,000 gyms across France and more than 300 wellness activities through Gymlib • A Mac • Company events, including quarterly Tech Days and an annual seminar • An inclusive, supportive work environment conducive to personal and professional growth