Pilotage and Accounting Support Specialist

🔥 22 hours ago

🇫🇷 France – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Pennylane

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2020

☁️ SaaS

💳 Fintech

🤝 B2B

SaaS • Fintech • B2B

Pennylane is a French SaaS platform that centralizes financial management, accounting, invoicing, expense management, treasury and business banking features for small and medium-sized businesses, independents and accounting firms. It provides an integrated dashboard, automated workflows, bank account and corporate cards, invoice and payment tools, and native integrations with accounting and payments partners to streamline bookkeeping and cashflow operations.

📋 Description

• Act as a subject-matter and platform expert for clients and their accountants • Serve as the liaison between business owners, in-house accountants, and accounting firms • Understand and investigate the issues users encounter on a daily basis • Provide answers or solutions and escalate issues to technical teams when necessary • Help corporate and accounting-firm accountants import their data into Pennylane to facilitate migration • Receive, qualify, and resolve accounting-related requests • Track tickets through to complete resolution • Create and update help resources to increase customer self-sufficiency • Share accounting knowledge and hands-on experience with colleagues • Provide Product teams with structured feedback on customer usage • Identify areas for improvement and lead projects that contribute to team efficiency

🎯 Requirements

• Accounting qualification (BTS CGO, DCG, BTS PME-PMI Management Assistant, Master’s degree in Accounting, Control and Audit, or Bachelor’s degree in Administrative and Accounting Management) • At least 3 years’ experience in an accounting firm, ideally including at least three tax reporting seasons • Direct experience working with a business owner is a plus • Interest in innovative work tools and new technologies • Self-motivated, with the ability to solve problems independently • Knowledge of Pennylane is a plus • Professional proficiency in English • Strong written communication and teaching skills • Ability to understand and respond to customer needs and provide excellent service • Ability to work independently and as part of a team • Flexibility in adapting to rapid changes to the platform • Eagerness to learn and stay up to date with product developments • Must be based in Europe; Pennylane does not provide visa sponsorship and does not hire outside Europe • Proficiency with or familiarity with ticketing and documentation tools such as Intercom, Zendesk, or Notion

🏖️ Benefits

• One of the best health insurance plans on the market (Alan Blue and Alan Mind) • Meal vouchers (Swile card) • 6 to 12 additional RTT days on top of 5 weeks of paid vacation • The opportunity to improve your English with Busuu • A monthly allowance to support working from home or from a coworking space • Convenient access to offices located just a few minutes from Saint-Lazare in Paris • An allocation of BSPCE stock options • Access to 8,000 gyms throughout France and more than 300 wellness activities through Gymlib • A Mac • Team sports and company events, including Tech Days every three months and an annual off-site