Support, Operations & Accounting Specialist

🔥 15 hours ago

🇫🇷 France – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Pennylane

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2020

☁️ SaaS

💳 Fintech

🤝 B2B

SaaS • Fintech • B2B

Pennylane is a French SaaS platform that centralizes financial management, accounting, invoicing, expense management, treasury and business banking features for small and medium-sized businesses, independents and accounting firms. It provides an integrated dashboard, automated workflows, bank account and corporate cards, invoice and payment tools, and native integrations with accounting and payments partners to streamline bookkeeping and cashflow operations.

📋 Description

• Act as a business and platform expert for clients using Pennylane as their core accounting and financial management software • Serve as the liaison between client executives, in-house accountants, and accounting firms • Interact with users daily and understand the issues they encounter • Investigate requests and provide an answer or solution, escalating issues to technical teams when necessary • Help corporate and accounting-firm accountants integrate their data into Pennylane to facilitate migration • Receive and qualify accounting-related requests and provide prompt, relevant responses • Track requests through to the complete resolution of tickets • Handle increasingly complex customer requests • Create and update help resources to foster customer self-sufficiency • Share accounting knowledge and hands-on experience with colleagues • Provide product teams with well-structured feedback on customer usage • Identify areas for improvement and contribute to team efficiency • Lead projects that support professional development and product expertise • Potentially progress toward more specialized Support questions, account management, or customer implementation

🎯 Requirements

• Formal training in accounting (BTS CGO, DCG, BTS Assistant de gestion PME-PMI, Master’s degree in Accounting, Control and Audit, or Bachelor’s degree in Administrative and Accounting Management) • At least 3 years of experience in an accounting firm; ideally, experience covering at least three tax seasons • Direct experience working with business owners is a plus • Interest in innovative work tools and new technologies • Self-motivated, with the ability to solve problems independently and find solutions • Knowledge of Pennylane is a plus • Professional proficiency in English • Strong written communication skills and a teaching-oriented approach to interacting with users clearly and professionally • Ability to understand and respond to customer needs, provide excellent service, and maintain strong customer relationships • Ability to work independently and as part of a team • Flexibility to adapt to rapid product changes • Willingness to learn and stay up to date with product developments • Visa sponsorship is not available, and we cannot hire candidates outside Europe

🏖️ Benefits

• One of the best health insurance plans on the market (Alan Blue and Alan Mind) • Meal vouchers (Swile card) • 6 to 12 additional days off under the RTT scheme, in addition to 25 days of paid leave • The opportunity to improve your English through Busuu • A monthly allowance for all Pennylaners to support working from home or in a coworking space • An equity grant in the form of BSPCEs • Access to 8,000 gyms throughout France and more than 300 wellness activities through our partner Gymlib • A Mac • Company events such as Tech Days and an annual company retreat • An inclusive, supportive work environment that fosters personal and professional growth