Support, Operations & Accounting Specialist

🔥 16 hours ago

🇫🇷 France – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Pennylane

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2020

☁️ SaaS

💳 Fintech

🤝 B2B

SaaS • Fintech • B2B

Pennylane is a French SaaS platform that centralizes financial management, accounting, invoicing, expense management, treasury and business banking features for small and medium-sized businesses, independents and accounting firms. It provides an integrated dashboard, automated workflows, bank account and corporate cards, invoice and payment tools, and native integrations with accounting and payments partners to streamline bookkeeping and cashflow operations.

📋 Description

• Act as a subject-matter and platform expert for customers and their accountants • Serve as the liaison between business owners, in-house accountants, and accounting firms • Understand the issues users encounter in their day-to-day work • Investigate requests and provide an answer or solution • Escalate issues to technical teams when necessary • Help in-house and firm-based accountants import their data into Pennylane to facilitate migration • Complete Pennylane Academy training and continuously develop your knowledge of the product and processes • Receive and qualify accounting-related requests • Track requests through to the complete resolution of tickets • Create and update customer support materials • Share accounting knowledge and hands-on experience with colleagues • Relay well-founded customer feedback to the Product teams • Identify areas for improvement and lead projects

🎯 Requirements

• Accounting qualification or degree (BTS CGO, DCG, BTS Assistant Manager for Small and Medium-Sized Businesses, Master’s in Accounting, Control and Auditing, or Bachelor’s degree in Administration and Accounting Management) • At least 3 years’ experience in an accounting firm, ideally covering at least three tax-year-end periods • Direct experience working with business owners is a plus • Interest in innovative work tools and new technologies • Self-motivated, with the ability to solve problems independently and find solutions • Knowledge of Pennylane is a plus • Professional proficiency in English • Strong written communication skills and the ability to explain concepts clearly • Ability to understand and respond to customer needs, provide excellent service, and maintain strong relationships • Ability to work independently and as part of a team • Flexibility to adapt to rapid changes in the platform • Eagerness to learn and stay up to date with product developments • Must not require visa sponsorship; recruitment is limited to Europe • Comfortable using ticketing and documentation tools (Intercom, Zendesk, Notion)

🏖️ Benefits

• One of the best health insurance plans on the market (Alan Blue and Alan Mind) • Meal vouchers (Swile card) • 6 to 12 additional RTT days in addition to 25 days of paid annual leave • The opportunity to improve your English with Busuu • A monthly allowance to support working from home or in a coworking space • A BSPCE equity package • Access to 8,000 gyms throughout France and more than 300 wellness activities through Gymlib • A Mac • Tech Days every three months to bring remote employees together • An annual company retreat