Accounting & Operations Support Specialist

Job not on LinkedIn

🕒 September 2

🇫🇷 France – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 22%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Pennylane

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2020

☁️ SaaS

💳 Fintech

🤝 B2B

SaaS • Fintech • B2B

Pennylane is a French SaaS platform that centralizes financial management, accounting, invoicing, expense management, treasury and business banking features for small and medium-sized businesses, independents and accounting firms. It provides an integrated dashboard, automated workflows, bank account and corporate cards, invoice and payment tools, and native integrations with accounting and payments partners to streamline bookkeeping and cashflow operations.

📋 Description

• Act as a product and accounting domain expert for clients using Pennylane • Serve as the liaison between business owners, in-house accountants, and accounting firms • Understand the issues users encounter on a daily basis • Investigate requests and provide answers or solutions • Escalate issues to technical teams when necessary • Help in-house accountants and accounting firms import their data into Pennylane to facilitate migration • Receive and qualify accounting-related requests • Track requests through to complete ticket resolution • Handle increasingly complex customer requests • Create and update customer-facing help resources • Share accounting knowledge and field experience with colleagues • Relay structured customer feedback to product teams • Become a product expert and identify areas for improvement • Lead projects that support professional development

🎯 Requirements

• Formal training in accounting (BTS CGO, DCG, BTS Assistant Manager for SMEs, Master’s degree in Accounting, Control and Audit, or Bachelor’s degree in Administrative and Accounting Management) • At least 3 years of experience in an accounting firm, ideally including at least three tax seasons • Experience working directly with a business owner is a plus • Interest in innovative work tools and new technologies • Self-motivated, with the ability to solve problems independently and find solutions • Familiarity with Pennylane is a plus • Professional proficiency in English • Strong written communication and teaching skills • Ability to understand and respond to customer needs, provide excellent service, and maintain strong relationships • Ability to work independently and as part of a team • Flexibility to adapt to rapid changes in the product • Willingness to learn and stay up to date with product developments • Must have the right to work in France; the company does not currently sponsor visas

🏖️ Benefits

• One of the best health insurance plans on the market (Alan Blue and Alan Mind) • Meal vouchers (Swile card) • 6 to 12 additional paid time-off days on top of 5 weeks of annual leave • The opportunity to improve your English with Busuu • A monthly allowance for working from home or in a coworking space • A BSPCE equity package • Access to 8,000 gyms throughout France and more than 300 wellness activities through Gymlib • A Mac • Company events, including Tech Days every three months and an annual seminar • An inclusive, supportive work environment conducive to personal and professional growth