Accounting & Operations Support Specialist

🕒 September 2

🇫🇷 France – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 25%

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Pennylane

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2020

💸 Finance

🏢 Enterprise

Finance • Enterprise

Pennylane is a company that provides financial and accounting services. It serves businesses by integrating financial management tools and offering a comprehensive platform that combines financial data and accounting services to streamline business operations.

📋 Description

• Act as a business and platform expert for clients and accountants • Serve as the liaison between business leaders, in-house accountants, and accounting firms • Understand and investigate issues encountered by users • Provide an answer or solution, or escalate issues to the technical teams • Help accountants import their data into Pennylane during migration • Receive and qualify accounting-related requests • Track requests through to full ticket resolution • Handle increasingly complex client requests • Create and update customer-facing help resources • Share accounting knowledge and hands-on experience with colleagues • Relay customer feedback to the Product teams • Identify areas for improvement to increase team efficiency • Lead projects that support professional development

🎯 Requirements

• Accounting qualification (BTS CGO, DCG, BTS SME Management Assistant, Master's degree in Accounting, Control and Audit, or Bachelor's degree in Administrative and Accounting Management) • At least 3 years' experience in an accounting firm (ideally including at least three tax seasons) • Direct experience working with business owners is a plus • Interest in innovative work tools and new technologies • Self-motivated, with the ability to solve problems independently and find solutions • Knowledge of Pennylane is a plus • Professional proficiency in English • Strong written communication and teaching skills • Ability to understand and respond to customer needs while maintaining strong relationships • Ability to work independently and as part of a team • Flexibility to adapt to rapid changes in the platform • Willingness to learn and stay up to date with product developments • Right to work in France required; Pennylane does not currently sponsor visas

🏖️ Benefits

• One of the best health insurance plans on the market (Alan Blue and Alan Mind) • Meal vouchers (Swile card) • 6 to 12 additional RTT days on top of 5 weeks of paid vacation • The opportunity to improve your English with Busuu • A monthly allowance to support working from home or from a coworking space • BSPCE stock options • Access to 8,000 gyms across France and more than 300 wellness activities through Gymlib • A Mac • Tech Days every 3 months for remote Pennylaners • Annual company retreat

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