Accounting & Financial Management Support Specialist

🕒 October 20

🇫🇷 France – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 13%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Pennylane

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2020

💸 Finance

🏢 Enterprise

Finance • Enterprise

Pennylane is a company that provides financial and accounting services. It serves businesses by integrating financial management tools and offering a comprehensive platform that combines financial data and accounting services to streamline business operations.

📋 Description

• Serve as the business and platform expert for clients using Pennylane as their central accounting and financial management software • Act as the liaison between client executives, their in-house accountants, and accounting firms • Contact users daily and understand the issues they encounter • Investigate requests and provide an answer or solution • Escalate issues to technical teams when necessary • Help in-house and accounting-firm accountants import their data into Pennylane to facilitate migration • Continuously train on the product, the company, and its departments during the first three months • Receive, qualify, and resolve accounting-related requests • Track tickets through to full resolution • Handle increasingly complex customer requests • Create and update customer support materials • Share accounting knowledge and hands-on experience with colleagues • Provide product teams with well-structured feedback on customer usage • Identify areas for improvement and lead improvement projects

🎯 Requirements

• Formal training in accounting (BTS CGO, DCG, BTS SME Management Assistant, Master’s in Accounting, Control and Audit, or Bachelor’s degree in Administrative and Accounting Management) • At least 3 years of experience in an accounting firm, ideally including at least three tax seasons • Previous experience working directly with a business owner or executive is a plus • Interest in innovative work tools and new technologies • Self-motivated, with the ability to solve problems independently and find solutions • Familiarity with Pennylane is a plus • Professional proficiency in English • Strong written communication skills and the ability to explain concepts clearly and professionally to users • Ability to understand and respond to customer needs, deliver excellent service, and maintain strong relationships • Ability to work independently and as part of a team • Flexibility to adapt to rapid changes in the platform • Willingness to learn and stay up to date with product developments • Right to work in France required; the company does not sponsor visas

🏖️ Benefits

• One of the best health insurance plans on the market (Alan Blue and Alan Mind) • Meal vouchers (Swile card) • 6 to 12 additional days off under the RTT scheme, in addition to 5 weeks of paid vacation • The opportunity to improve your English with Busuu • A monthly allowance for working from home or from a coworking space • Convenient access to offices located just minutes from Saint-Lazare station in Paris • An allocation of BSPCE stock options • Access to 8,000 gyms across France and more than 300 wellness activities through Gymlib • A Mac computer • Team sports and company events, including Tech Days every three months and an annual company retreat • An inclusive, supportive work environment that promotes personal and professional growth

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume