Accounting & Financial Operations Support Specialist

🕒 September 2

🇫🇷 France – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 15%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Pennylane

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2020

💸 Finance

🏢 Enterprise

Finance • Enterprise

Pennylane is a company that provides financial and accounting services. It serves businesses by integrating financial management tools and offering a comprehensive platform that combines financial data and accounting services to streamline business operations.

📋 Description

• Receive, qualify, and analyze user requests • Understand users’ issues and business context • Provide clear, helpful, and tailored responses • Track tickets through to complete resolution • Escalate complex issues to the technical or product teams • Maintain a high level of service quality • Help in-house and accounting-firm accountants integrate their data into Pennylane • Understand the challenges involved in migrating from another accounting software solution • Identify issues and coordinate their resolution • Contribute to process and documentation improvements • Create and update user-facing help materials • Identify recurring questions and promote customer self-service • Share accounting knowledge with the team • Report pain points and requirements to the product teams • Suggest improvements to internal processes and tools • Progressively become a product and business expert capable of identifying areas for improvement and leading projects

🎯 Requirements

• Accounting qualification: BTS CGO, DCG, BTS Assistant de gestion PME-PMI, Bachelor’s degree in Administrative and Accounting Management, Master’s degree in Accounting, Control and Audit (CCA), or equivalent • At least 3 years of experience in a public accounting firm • Ideally, experience completing at least three tax seasons • Experience working directly with company directors is a plus • Strong knowledge of accounting principles and the day-to-day realities of accounting firms • Interest in digital tools and new technologies • Self-motivation, curiosity, and problem-solving skills • Excellent writing skills and an ability to explain concepts clearly • Strong customer service orientation and interpersonal skills • Ability to work as part of a team and adapt quickly • Eagerness to learn and keep up with product developments • Professional English proficiency (reading, listening, and written communication) • Knowledge of Pennylane is a plus

🏖️ Benefits

• Alan Blue and Alan Mind health insurance • Meal vouchers via Swile • 6 to 12 additional RTT days on top of 25 days of paid annual leave • A monthly budget to work from home or in a coworking space • Offices located just a few minutes from Saint-Lazare station in Paris • A BSPCE equity package • Access to 8,000 gyms and more than 300 wellness activities through Gymlib • A Mac • Access to Busuu to improve your English • Tech Days every three months and an annual company seminar • Sports activities and regular events with colleagues • An inclusive, supportive work environment conducive to personal and professional growth

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