Operations and Accounting Support Specialist

🕒 September 2

🇫🇷 France – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 25%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Pennylane

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2020

💸 Finance

🏢 Enterprise

Finance • Enterprise

Pennylane is a company that provides financial and accounting services. It serves businesses by integrating financial management tools and offering a comprehensive platform that combines financial data and accounting services to streamline business operations.

📋 Description

• Respond to accounting-related inquiries, assess them according to accounting principles, and provide prompt answers • Track requests through to the complete resolution of tickets • Handle increasingly complex customer inquiries • Investigate issues encountered by users and provide a solution or escalate them to the technical teams • Help accountants in companies and accounting firms import their data into Pennylane during migration projects • Create and update help resources to promote customer self-sufficiency • Share accounting knowledge and practical experience with colleagues • Provide the Product teams with well-structured customer feedback and represent the users’ voice • Become a product expert and identify areas for improvement to increase team efficiency • Lead projects that support continuous improvement • Collaborate with business leaders, in-house accountants, accounting firms, and various departments • Potentially progress toward more advanced Support inquiries, account management, or customer implementation

🎯 Requirements

• Accounting qualification (BTS CGO, DCG, BTS Assistant de Gestion PME-PMI, Master’s degree in Accounting, Control and Audit [CCA], or Bachelor’s degree in Administration and Accounting Management) • At least 3 years of experience in an accounting firm, ideally including at least three tax seasons • Direct experience working with a business leader is a plus • Interest in innovative work tools and new technologies • Self-motivated, with the ability to solve problems independently and find solutions • Knowledge of Pennylane is a plus • Professional proficiency in English • Strong written communication skills and a talent for explaining concepts • Ability to understand and respond to customer needs while maintaining strong relationships • Ability to work independently and as part of a team • Flexibility in adapting to the tool’s rapid evolution • Eagerness to learn and stay up to date with product developments • Must have the right to work in France; Pennylane does not currently sponsor visas • Comfortable working fully remotely from home or a coworking space, depending on location

🏖️ Benefits

• One of the best health insurance plans on the market (Alan Blue and Alan Mind) • Meal vouchers (Swile card) • 6 to 12 additional RTT days in addition to 5 weeks of paid vacation • The opportunity to improve your English with Busuu • A monthly budget for working from home or in a coworking space • An equity incentive package (BSPCE) • Access to 8,000 gyms across France and more than 300 wellness activities through Gymlib • A Mac • Company events, including Tech Days every three months for remote Pennylaners • An annual company retreat

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