Accounting & Operations Support Specialist

🕒 September 2

🇫🇷 France – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 25%

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Pennylane

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2020

💸 Finance

🏢 Enterprise

Finance • Enterprise

Pennylane is a company that provides financial and accounting services. It serves businesses by integrating financial management tools and offering a comprehensive platform that combines financial data and accounting services to streamline business operations.

📋 Description

• Act as a subject-matter and platform expert for clients using Pennylane for their accounting and financial management • Serve as the liaison between client executives, in-house accountants, and accounting firms • Understand and investigate issues encountered by users • Provide answers or solutions and escalate issues to technical teams when necessary • Help in-house and accounting-firm accountants integrate their data into Pennylane during migration • Receive, qualify, and resolve accounting-related requests • Follow up on tickets through to complete resolution • Handle increasingly complex customer requests • Create and update customer-facing help resources • Share accounting knowledge and hands-on experience with colleagues • Provide product teams with structured feedback on customer voice and usage • Identify areas for improvement to increase team efficiency • Lead projects that contribute to professional development and product improvement

🎯 Requirements

• Accounting qualification: BTS CGO, DCG, BTS Assistant Manager for SMEs, Master’s degree in Accounting, Control and Auditing (CCA), or Bachelor’s degree in Administration and Accounting Management • At least 4 years of experience in an accounting firm, ideally including at least three tax seasons • Direct experience working with a business owner is a plus • Interest in innovative work tools and new technologies • Self-motivated, with the ability to solve problems independently and find solutions • Knowledge of Pennylane is a plus • Professional proficiency in English • Strong written communication and teaching skills • Ability to understand and respond to customer needs while maintaining strong relationships • Ability to work independently and as part of a team • Flexibility in adapting to rapid changes to the platform • Eagerness to learn and stay up to date with product developments • Right to work in France required; the company does not sponsor visas

🏖️ Benefits

• One of the best health insurance plans on the market (Alan Blue and Alan Mind) • Meal vouchers (Swile card) • 6 to 12 additional RTT days, in addition to 25 days of paid annual leave • The opportunity to improve your English with Busuu • A dedicated monthly allowance to support working from home or from a coworking space • An employee stock option grant (BSPCE) • Access to 8,000 gyms throughout France and more than 300 wellness activities through Gymlib • A Mac • Company events, including quarterly Tech Days and an annual seminar • An inclusive, supportive work environment that fosters personal and professional growth

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