Accounting & Operations Support Specialist

🕒 September 2

🇫🇷 France – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 25%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Pennylane

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2020

💸 Finance

🏢 Enterprise

Finance • Enterprise

Pennylane is a company that provides financial and accounting services. It serves businesses by integrating financial management tools and offering a comprehensive platform that combines financial data and accounting services to streamline business operations.

📋 Description

• Learn about the company, its vision, and its various departments • Identify stakeholders and collaborate with the team and other departments • Receive, qualify, and resolve accounting-related requests • Track tickets through to full resolution • Handle increasingly complex customer requests • Create and update help resources to promote customer self-service • Share accounting knowledge and hands-on experience with colleagues • Represent the customer’s voice and provide constructive feedback to product teams • Become a product expert and identify areas for improvement • Lead projects that contribute to professional development • Escalate issues to technical teams when necessary • Help in-house and accounting-firm accountants import their data into Pennylane to facilitate migration

🎯 Requirements

• Accounting qualification: BTS CGO, DCG, BTS Assistant Manager for SMEs, Master’s degree in Accounting, Control and Audit (CCA), or Bachelor’s degree in Administrative and Accounting Management • At least 3 years of experience in an accounting firm, ideally including at least three tax-year closing periods • Direct experience working with a business owner is a plus • Strong interest in innovative work tools and new technologies • Self-sufficient, with the ability to solve problems independently • Familiarity with Pennylane is a plus • Professional proficiency in English • Excellent written communication and teaching skills • Ability to understand and respond to customer needs and deliver outstanding service • Ability to work independently and as part of a team • Flexibility to adapt to rapid changes in the product • Eagerness to learn and stay up to date with product developments • Must have the right to work in France; the company does not sponsor visas

🏖️ Benefits

• One of the best health insurance plans on the market (Alan Blue and Alan Mind) • Meal vouchers (Swile card) • 6 to 12 additional days off under the RTT scheme, in addition to 5 weeks of paid leave • Opportunities to improve your English through Busuu • A monthly allowance for working from home or from a coworking space • Easy access to offices located just minutes from Paris Saint-Lazare station • A BSPCE equity package • Access to 8,000 gyms across France and more than 300 wellness activities through Gymlib • A Mac • Company events, including Tech Days every three months and an annual seminar • An inclusive and supportive work environment

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