Accounting & Operations Support Specialist

🕒 September 1

🇫🇷 France – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 26%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Pennylane

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2020

💸 Finance

🏢 Enterprise

Finance • Enterprise

Pennylane is a company that provides financial and accounting services. It serves businesses by integrating financial management tools and offering a comprehensive platform that combines financial data and accounting services to streamline business operations.

📋 Description

• Act as a business and platform expert for customers using Pennylane, accounting and financial management software • Serve as a liaison between customer executives, their in-house accountants, and accounting firms • Understand and investigate user issues on a daily basis • Provide answers or solutions and escalate issues to technical teams when necessary • Help in-house and public-practice accountants import their data into Pennylane to facilitate migration • Continuously train on the product, company, and its departments during the first three months • Receive, qualify, and resolve accounting-related requests • Follow up on requests through to the complete resolution of tickets • Handle increasingly complex customer requests • Create and update customer-facing help resources • Share accounting knowledge and hands-on experience with colleagues • Provide Product teams with structured feedback on customer usage • Identify areas for improvement and lead projects that contribute to team efficiency

🎯 Requirements

• Accounting qualification or degree (BTS CGO, DCG, BTS Assistant de Gestion PME-PMI, Master CCA, or Bachelor’s degree in Administrative and Accounting Management) • At least 3 years of experience in an accounting firm, ideally including at least three tax seasons • Direct experience working with a business executive is a plus • Interest in innovative work tools and new technologies • Self-motivated, with the ability to solve problems independently and find solutions • Knowledge of Pennylane is a plus • Professional proficiency in English • Strong written communication and teaching skills • Ability to understand and respond to customer needs, provide excellent service, and maintain strong relationships • Ability to work independently and as part of a team • Flexibility to adapt to rapid changes in the product • Eagerness to learn and stay up to date with product developments • Must have the right to work in France; the company does not currently sponsor visas

🏖️ Benefits

• One of the best health insurance plans on the market (Alan Blue and Alan Mind) • Meal vouchers (Swile card) • 6 to 12 additional RTT days on top of five weeks of paid leave • The opportunity to improve your English with Busuu • A monthly allowance to support working from home or from a coworking space • BSPCE stock options • Access to 8,000 gyms across France and more than 300 wellness activities through Gymlib • A Mac computer • Participation in company events such as Tech Days and the annual off-site • Fully remote work possible • Offices located just a few minutes from Saint-Lazare station in Paris

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume