Accounting Support Specialist

🕒 September 2

🇫🇷 France – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 25%

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Pennylane

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2020

💸 Finance

🏢 Enterprise

Finance • Enterprise

Pennylane is a company that provides financial and accounting services. It serves businesses by integrating financial management tools and offering a comprehensive platform that combines financial data and accounting services to streamline business operations.

📋 Description

• Act as a subject-matter and platform expert for customers and accountants • Serve as the liaison between business leaders, in-house accountants, and accounting firms • Understand and investigate user issues on a daily basis • Provide answers or solutions, or escalate issues to the technical teams • Help import company and accounting-firm data into Pennylane to facilitate migration • Receive and qualify accounting-related requests • Track tickets through to full resolution and ensure user satisfaction • Handle increasingly complex customer requests • Create and update customer support resources • Share accounting knowledge and hands-on experience with colleagues • Share structured customer feedback with the Product teams • Identify areas for improvement and increase team efficiency • Lead projects that support professional development • Collaborate with various departments and stakeholders

🎯 Requirements

• Accounting qualification or degree (BTS CGO, DCG, BTS SME Management Assistant, Master’s in Accounting, Control and Auditing, or Bachelor’s degree in Administrative and Accounting Management) • At least 3 years of experience in an accounting firm, ideally including at least three tax seasons • Direct experience working with a business leader is a plus • Interest in innovative work tools and new technologies • Self-sufficient, with the ability to solve problems independently and find solutions • Familiarity with Pennylane is a plus • Professional proficiency in English • Strong written communication skills and an aptitude for teaching • Ability to understand and respond to customer needs while maintaining strong relationships • Ability to work independently and as part of a team • Flexibility in adapting to rapid changes to the platform • Eagerness to learn and stay up to date with product developments • Must have the right to work in France; the company does not sponsor visas

🏖️ Benefits

• One of the best health insurance plans on the market (Alan Blue and Alan Mind) • Meal vouchers (Swile card) • 6 to 12 additional RTT days on top of 5 weeks of paid vacation • Opportunity to improve your English with Busuu • A monthly budget to support working from home or from a coworking space • BSPCE stock options • Access to 8,000 gyms across France and more than 300 wellness activities through Gymlib • A Mac • Company events, including quarterly Tech Days and an annual off-site • Easy access to the Paris offices

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