Accounting Support Specialist

🕒 September 1

🇫🇷 France – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 16%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Pennylane

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2020

💸 Finance

🏢 Enterprise

Finance • Enterprise

Pennylane is a company that provides financial and accounting services. It serves businesses by integrating financial management tools and offering a comprehensive platform that combines financial data and accounting services to streamline business operations.

📋 Description

• Act as a product and accounting expert for clients using Pennylane as their accounting and financial management software • Serve as a liaison between business leaders, in-house accountants, and accounting firms • Engage with users daily and understand the issues they encounter • Investigate requests and provide an answer or solution • Escalate issues to technical teams when necessary • Help in-house and firm-based accountants import their data into Pennylane to facilitate migration • Complete product and company training through Pennylane Academy during the first three months • Receive, qualify, and resolve accounting-related requests • Track tickets through to full resolution • Handle increasingly complex customer requests • Create and update customer help resources • Share accounting knowledge and hands-on experience with colleagues • Provide the Product teams with well-founded feedback on customer usage • Identify areas for improvement and contribute to team efficiency • Lead projects that support product development and improvement

🎯 Requirements

• Accounting qualifications (BTS CGO, DCG, BTS Assistant Manager in SME Administration, Master’s degree in Accounting, Control and Audit, or Bachelor’s degree in Administrative and Accounting Management) • At least 3 years’ experience in an accounting firm, ideally including at least three tax seasons • Direct experience working with business leaders is a plus • Interest in innovative work tools and new technologies • Self-motivated, with the ability to solve problems independently and find solutions • Knowledge of Pennylane is a plus • Professional proficiency in English • Strong written communication skills and the ability to explain concepts clearly • Ability to understand and respond to customer needs, provide excellent service, and maintain strong relationships • Ability to work independently and as part of a team • Flexibility to adapt to the tool’s rapid evolution • Willingness to learn and stay up to date with product developments • Comfortable using ticketing tools (Intercom, Zendesk) and documentation tools (Notion) • Visa sponsorship is not provided; recruitment is limited to Europe

🏖️ Benefits

• One of the best health insurance plans on the market (Alan Blue and Alan Mind) • Meal vouchers (Swile card) • Between 6 and 12 additional days off (RTT), in addition to 5 weeks of paid vacation • The opportunity to improve your English with Busuu • A monthly allowance for all Pennylaners to support working from home or from a coworking space • BSPCE stock options • Access to 8,000 gyms across France and more than 300 wellness activities through our partner Gymlib • A Mac • A wide range of team sports and company events, including Tech Days every three months and an annual company seminar • An inclusive, supportive work environment that fosters personal and professional growth

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