Accounting Support Specialist

🕒 September 1

🇫🇷 France – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 16%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Pennylane

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2020

💸 Finance

🏢 Enterprise

Finance • Enterprise

Pennylane is a company that provides financial and accounting services. It serves businesses by integrating financial management tools and offering a comprehensive platform that combines financial data and accounting services to streamline business operations.

📋 Description

• Act as a product and accounting expert for customers using Pennylane, accounting and financial management software • Serve as the central liaison between business owners, in-house accountants, and accounting firms • Understand the issues users encounter in their day-to-day work • Investigate requests and provide an answer or solution • Escalate issues to technical teams when necessary • Help in-house and accounting-firm accountants import their data into Pennylane to support their migration • Complete product and company training through Pennylane Academy during the first three months • Receive and qualify accounting-related requests and provide fast, relevant answers • Track requests through to the complete resolution of tickets • Handle increasingly complex customer requests • Create and update help resources to increase customer self-sufficiency • Share accounting knowledge and hands-on experience with colleagues • Provide product teams with structured feedback on customer usage • Identify areas for improvement and contribute to team efficiency • Lead improvement projects and professional development initiatives

🎯 Requirements

• Accounting qualification (BTS CGO, DCG, BTS Assistant Manager for SMEs, Master's degree in Accounting, Control and Auditing, or Bachelor's degree in Administrative and Accounting Management) • At least 3 years of experience in an accounting firm, ideally covering at least three tax seasons • Direct experience working with business owners is a plus • Interest in innovative work tools and new technologies • Self-motivated, with the ability to solve problems independently and find solutions • Knowledge of Pennylane is a plus • Professional proficiency in English • Strong written communication skills and the ability to explain concepts clearly and professionally to users • Ability to understand and respond to customer needs, deliver excellent service, and build strong customer relationships • Ability to work independently and as part of a team • Flexibility to adapt to the tool's rapid evolution • Eagerness to learn and stay up to date with product developments • Comfortable using ticketing tools (Intercom, Zendesk) and documentation tools (Notion) • Residence in Europe; Pennylane cannot provide visa sponsorship or hire outside Europe

🏖️ Benefits

• Health insurance (Alan Blue and Alan Mind) • Meal vouchers (Swile card) • 6 to 12 additional RTT days on top of 5 weeks of paid annual leave • The opportunity to improve your English with Busuu • A monthly allowance for working from home or from a coworking space • BSPCE stock options • Access to 8,000 gyms in France and more than 300 wellness activities through Gymlib • A Mac computer • Company events, including quarterly Tech Days and an annual retreat • An inclusive, supportive work environment that fosters personal and professional growth

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