Accounting and Operations Support Specialist

🕒 September 2

🇫🇷 France – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 25%

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Pennylane

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2020

💸 Finance

🏢 Enterprise

Finance • Enterprise

Pennylane is a company that provides financial and accounting services. It serves businesses by integrating financial management tools and offering a comprehensive platform that combines financial data and accounting services to streamline business operations.

📋 Description

• Act as a subject-matter and platform expert for clients and accountants • Serve as the liaison between business owners, in-house accountants, and accounting firms • Understand and investigate issues encountered by users • Provide answers or solutions and escalate issues to technical teams when necessary • Help integrate accountants’ and accounting firms’ data into Pennylane to facilitate migration • Receive and qualify accounting-related requests • Track tickets through to complete resolution • Handle increasingly complex customer requests • Create and update help resources to promote customer self-service • Share accounting knowledge and hands-on experience with colleagues • Relay structured customer feedback to product teams • Identify areas for improvement and contribute to team efficiency • Lead projects that support professional development and product improvement

🎯 Requirements

• Accounting qualification (BTS CGO, DCG, BTS Assistant Manager for SMEs, Master’s degree in Accounting, Control and Audit, or Bachelor’s degree in Administration and Accounting Management) • At least 3 years of experience in an accounting firm, ideally including at least three tax seasons • Direct experience working with a business owner is a plus • Interest in innovative work tools and new technologies • Self-motivated, with the ability to solve problems independently • Knowledge of Pennylane is a plus • Professional proficiency in English • Strong written communication and teaching skills • Ability to understand and respond to customer needs while maintaining strong relationships • Ability to work independently and as part of a team • Flexibility in adapting to rapid changes to the platform • Willingness to learn and stay up to date with product developments • Right to work in France; Pennylane does not sponsor visas

🏖️ Benefits

• One of the best health insurance plans on the market (Alan Blue and Alan Mind) • Meal vouchers (Swile card) • 6 to 12 additional RTT days on top of five weeks of paid leave • The opportunity to improve your English with Busuu • A monthly allowance to support working from home or in a coworking space • A BSPCE equity grant • Access to 8,000 gyms across France and more than 300 wellness activities through Gymlib • A Mac • Participation in company events, including Tech Days every three months and an annual company retreat • Opportunities to move into other teams and take on new responsibilities • An inclusive and supportive work environment

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