Support, Operations & Accounting Specialist

🕒 October 20

🇫🇷 France – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 13%

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Pennylane

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2020

💸 Finance

🏢 Enterprise

Finance • Enterprise

Pennylane is a company that provides financial and accounting services. It serves businesses by integrating financial management tools and offering a comprehensive platform that combines financial data and accounting services to streamline business operations.

📋 Description

• Act as a subject-matter and platform expert for clients and accountants • Serve as a liaison between business leaders, in-house accountants, and accounting firms • Understand the issues encountered by users • Investigate requests and provide answers or solutions • Escalate issues to technical teams when necessary • Help in-house accountants and accounting firms import their data into Pennylane to facilitate migration • Receive and qualify accounting-related requests • Track tickets through to complete resolution • Handle increasingly complex customer requests • Create and update customer help materials • Share accounting knowledge and hands-on experience with colleagues • Relay well-founded customer feedback to the product teams • Identify areas for improvement and lead improvement projects

🎯 Requirements

• Accounting qualification: BTS CGO, DCG, BTS Assistant de Gestion PME-PMI, Master’s degree in Accounting, Control and Audit (CCA), or Bachelor’s degree in Administrative and Accounting Management • At least 3 years’ experience in an accounting firm, ideally including three busy tax seasons • Direct experience working with a business leader is a plus • Interest in innovative tools and new technologies • Self-reliance and strong problem-solving skills • Knowledge of Pennylane is a plus • Professional working proficiency in English • Strong writing skills and the ability to explain concepts clearly • Ability to understand and respond to customer needs while maintaining strong relationships • Ability to work independently and as part of a team • Flexibility in adapting to rapid changes to the platform • Eagerness to learn and stay up to date with product developments • Must have the right to work in France; visa sponsorship is not currently available

🏖️ Benefits

• One of the best health insurance plans on the market (Alan Blue and Alan Mind) • Meal vouchers (Swile card) • 6 to 12 additional RTT days on top of 5 weeks of paid annual leave • The opportunity to improve your English with Busuu • A monthly allowance to support working from home or from a coworking space • BSPCE stock options • Access to 8,000 gyms across France and more than 300 wellness activities through Gymlib • A Mac • Participation in company events, including quarterly Tech Days and an annual off-site

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