Operations Manager, Offer Operations

🕒 September 15

🌐 France, Spain – Remote

🇫🇷 France – Remote 🇪🇸 Spain – Remote

💵 €41.2k - €73.4k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

⚙️ Operations

🚫👨‍🎓 No degree required

👻 Ghost score 20%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Joko

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2018

🛍️ eCommerce

💸 Finance

👥 B2C

eCommerce • Finance • B2C

Joko is a mobile application that enhances users' purchasing power by offering cash back rewards and automatic coupon codes on everyday purchases. With over 4 million members, the app allows users to earn cash back effortlessly as they shop at their favorite retailers. Joko simplifies the purchasing experience, ensuring that members never pay more than necessary for their purchases while accumulating rewards quickly.

📋 Description

• Own an operational process that determines whether Joko users receive the cashback they are owed • Build dashboards to monitor transaction tracking, rewards, system breakdowns, and user experience • Design merchant setup processes, including cashback rates, qualifying purchases, and system connections • Investigate and resolve coupon payout issues and merchant-matching problems • Select solutions including AI automation, improvements to internal Retool tools, or outsourced human work • Manage outsourced team members by briefing, training, and reviewing their work • Prioritize multiple operational issues • Partner with Product and Engineering on structural fixes • Collaborate with the commercial team on merchant relationships • Report to the Offer Operations Lead

🎯 Requirements

• Around 2–5 years of experience, ideally with exposure to Operations, Product, or a technical/data-driven environment • Genuine use of AI to automate repetitive work and move faster • Systems-oriented operations mindset • Comfort with technical environments, tracking, APIs, and integrations • Data-driven analytical skills; ability to navigate dashboards, investigate anomalies, and make metric-based decisions • Strong attention to detail • Clear written and verbal communication skills • Top-tier engineering or business school background • Fluent written and spoken English • Mastering French is not required • International experience and a double degree are a plus

🏖️ Benefits

• Flexible remote: work from home or the Paris office with no constraints; coworking space and coworking budget for those living elsewhere • Work from most countries in the world for up to 3 months per year • Top-market compensation • Equity for everyone • Half-day each week dedicated to leveling up with AI • Yearly offsite • Budget for team-building events and monthly in-person gatherings • Contribution to ClassPass subscription • 8-week leave paid 100% for the second parent

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