Support, Operations & Accounting Specialist

🔥 15 hours ago

🇫🇷 France – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 13%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Pennylane

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2020

💸 Finance

🏢 Enterprise

Finance • Enterprise

Pennylane is a company that provides financial and accounting services. It serves businesses by integrating financial management tools and offering a comprehensive platform that combines financial data and accounting services to streamline business operations.

📋 Description

• Receive, categorize, and analyze user requests • Understand users’ challenges and business context • Provide clear, informative, and tailored responses • Track tickets through to full resolution • Escalate complex issues to the technical or product teams • Ensure a high level of service quality • Help in-house and public-practice accountants import their data into Pennylane • Understand the challenges involved in migrating from another accounting software solution • Identify issues and coordinate their resolution • Contribute to process and documentation improvements • Create and update user-facing help materials • Identify recurring questions and help customers become more self-sufficient • Share accounting knowledge with the team • Raise pain points and customer needs with the product teams • Suggest improvements to internal processes and tools • Progressively become a product and industry expert, identify areas for improvement, and lead projects

🎯 Requirements

• Accounting qualification: BTS CGO, DCG, BTS Assistant de gestion PME-PMI, Bachelor’s degree in Administrative and Accounting Management, Master’s degree in Accounting, Control and Auditing (CCA), or equivalent • At least 3 years of experience in a public accounting firm • Ideally, experience covering at least three tax seasons • Experience working directly with business owners is a plus • Strong knowledge of accounting principles and the day-to-day realities of accounting firms • Interest in digital tools and new technologies • Self-motivation, curiosity, and problem-solving skills • Excellent written communication skills and a talent for explaining concepts clearly • Strong service orientation and ease in customer interactions • Ability to work as part of a team and adapt quickly • Eagerness to learn and keep up with product developments • Professional English proficiency (reading, listening, and written communication) • Knowledge of Pennylane is a plus • Must have the right to work in France; Pennylane does not currently sponsor visa applications

🏖️ Benefits

• Alan Blue and Alan Mind health and wellness coverage • Meal vouchers via Swile • 6 to 12 additional RTT days in addition to 25 days of paid annual leave • Monthly budget to work from home or from a coworking space • Offices located just a few minutes from Saint-Lazare in Paris • BSPCE equity options • Access to 8,000 gyms and more than 300 wellness activities through Gymlib • A Mac • Access to Busuu to improve your English • Tech Days every three months and an annual company retreat • Regular sports activities and events with colleagues • An inclusive, supportive work environment that fosters personal and professional growth

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