Support, Operations & Accounting Specialist

🕒 October 20

🇫🇷 France – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 13%

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Pennylane

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2020

💸 Finance

🏢 Enterprise

Finance • Enterprise

Pennylane is a company that provides financial and accounting services. It serves businesses by integrating financial management tools and offering a comprehensive platform that combines financial data and accounting services to streamline business operations.

📋 Description

• Act as a subject-matter and platform expert for clients and accountants • Serve as the liaison between business owners, in-house accountants, and accounting firms • Understand the issues users encounter in their day-to-day work • Investigate requests and provide answers or solutions • Escalate issues to technical teams when necessary • Help accountants integrate their data into Pennylane to facilitate migration • Continuously build knowledge of the product, the company, and its departments • Receive, qualify, and resolve accounting-related requests • Track tickets through to complete resolution • Handle increasingly complex customer requests • Create and update customer support resources • Share accounting knowledge with colleagues • Relay customer feedback to the Product teams • Identify areas for improvement and lead projects

🎯 Requirements

• Accounting qualification: BTS CGO, DCG, BTS Assistant Manager for SMEs, Master’s degree in Accounting, Control and Audit (CCA), or Bachelor’s degree in Administrative and Accounting Management • At least 3 years of experience in an accounting firm, ideally including at least three tax seasons • Direct experience working with a business owner is a plus • Strong interest in innovative tools and new technologies • Self-motivated, with the ability to solve problems independently • Knowledge of Pennylane is a plus • Professional proficiency in English • Excellent written communication and teaching skills • Ability to understand and respond to customer needs while providing excellent service • Ability to work independently and as part of a team • Adaptability in response to the tool’s rapid evolution • Eagerness to learn and stay up to date with product developments • Must have the right to work in France; visa sponsorship is not currently available

🏖️ Benefits

• One of the best health insurance plans on the market (Alan Blue and Alan Mind) • Meal vouchers (Swile card) • 6 to 12 additional RTT days on top of five weeks of paid leave • The opportunity to improve your English through Busuu • A monthly budget to support working from home or from a coworking space • A BSPCE equity package • Access to 8,000 gyms across France and more than 300 wellness activities through Gymlib • A Mac • Company events, including Tech Days every three months and an annual company seminar • Opportunities to move to other teams

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