Technical and Accounting Support Specialist

🔥 20 minutes ago

🇫🇷 France – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 25%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Pennylane

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2020

💸 Finance

🏢 Enterprise

Finance • Enterprise

Pennylane is a company that provides financial and accounting services. It serves businesses by integrating financial management tools and offering a comprehensive platform that combines financial data and accounting services to streamline business operations.

📋 Description

• Handle the most complex issues escalated by users and Support teams • Investigate bugs, anomalies, and accounting or functional issues • Reproduce problems and identify their root cause • Qualify incidents and coordinate their resolution with the relevant teams • Work with developers and Product teams to provide clear, actionable analyses • Use investigation tools, including logs and basic SQL • Document solutions and contribute to the continuous improvement of the product and processes • Share expertise with Support teams • Collaborate with users, Support, developers, and Product teams

🎯 Requirements

• Strong accounting experience and a solid understanding of the challenges faced by accounting firms and businesses • Experience handling complex issues requiring analysis and coordination • Comfortable working with technical tools and troubleshooting technical issues • Ability to communicate clearly with both business and technical stakeholders • Professional proficiency in written and spoken English • Thorough, self-sufficient, and curious • Knowledge of SQL is a plus but not required • Eligible to work in France; Pennylane does not currently sponsor visas

🏖️ Benefits

• One of the best health insurance plans on the market (Alan Blue and Alan Mind) • Meal vouchers (Swile card) • 6 to 12 additional RTT days on top of 5 weeks of paid vacation • The opportunity to improve your English with Busuu • A monthly budget to support working from home or from a coworking space • A BSPCE grant • Access to 8,000 gyms across France and more than 300 wellness activities through Gymlib • A Mac • Tech Days every three months for remote Pennylaners • Annual company retreat • An inclusive, supportive work environment conducive to personal and professional growth

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