Junior Backup Analyst

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🕒 July 14

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Penso Tecnologia

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2003

🔒 Cybersecurity

☁️ SaaS

🏢 Enterprise

Cybersecurity • SaaS • Enterprise

Penso Tecnologia is a Brazilian IT services and cloud provider specializing in data protection, backup and disaster recovery, cybersecurity and managed IT solutions for medium and large organizations, including public sector clients. The company operates multiple Tier III data centers in Brazil, offers cloud storage (S3), email and collaboration (PensoMail), Veeam-certified backup and DR services, pentest and firewall-as-a-service, and emphasizes data sovereignty, ISO 27001 certification and regulatory compliance.

📋 Description

• Implementation of backup projects for new clients; • Manage backup environments for Penso's clients; • Provide support and service via the Service Desk tool; • Provide support via phone or video conference when necessary; • Document activities in the Service Desk tool using agile methodologies; • Serve as Penso's representative to clients through support channels; • Update and create procedures in the knowledge base; • Monitor clients' data loads throughout the project; • Monitor backups for priority clients; • Maintain impeccable professionalism and conduct.

🎯 Requirements

• Implement backup environments for physical and virtual machines; • Perform installation, configuration, and remote support of backup solutions provided by Penso; • Prepare reports on backup configuration, health, and performance; • Support critical data restoration situations for clients and partners; • Identify and escalate software fixes and enhancements to the vendor; • Basic administration knowledge of Windows and Linux operating systems; • Basic knowledge of computer networks and TCP/IP protocols; • Familiarity with Service Desk and IT Service Management; • Security-minded and follows best practices; • Strong troubleshooting skills.

🏖️ Benefits

• Childcare allowance: 0–24 months BRL 677.00 and 24–60 months BRL 593.00 • On-site library with book lending • Valet parking (*) • On-site or hybrid work option (*) • Commission plan (*) • Amil Health Plan • Access to Psicologia Viva for psychological counseling • BRL 200.00 birthday gift • Break room, cafeteria, and games area 😊 • Life insurance • Meal voucher of approx. BRL 660.00 per month (BRL 30.00 per day) • Transportation voucher (symbolic deduction of BRL 3.00*) • Exclusive employee discounts • Up to 50% off at partner universities (see partner institutions) • Up to 75% off at partner pharmacies (see partner institutions) • Discounts on courses and English lessons (see partner institutions) • Exclusive travel booking and planning platform with discounts • Travel: Penso offers travel discounts for employees in partnership with FlyTour/One Travel. The benefit includes special leisure travel rates, 24/7 traveler support, and installment payment options up to 12x, including more than 300,000 hotel options and real-time quotes. • (*) Confirm with authorized departments. • (**) Benefit available only to employees with children.