PEOPLE HUNT | iGaming | IT | FinTech | Crypto
Recruitment • Fintech • Gaming
PEOPLE HUNT is a global recruitment partner specializing in connecting top talent with innovative companies primarily in the iGaming, IT, and FinTech sectors. With over 15 years of expertise, PEOPLE HUNT understands the unique hiring challenges within these industries and offers tailored hiring solutions. They foster a collaborative work environment focusing on personal growth, flexibility, and a supportive team culture, ensuring that both employees and clients thrive on their success.
Head of CRM - VIP
Job not on LinkedIn
May 29
🗣️🇷🇺 Russian Required
PEOPLE HUNT | iGaming | IT | FinTech | Crypto
Recruitment • Fintech • Gaming
PEOPLE HUNT is a global recruitment partner specializing in connecting top talent with innovative companies primarily in the iGaming, IT, and FinTech sectors. With over 15 years of expertise, PEOPLE HUNT understands the unique hiring challenges within these industries and offers tailored hiring solutions. They foster a collaborative work environment focusing on personal growth, flexibility, and a supportive team culture, ensuring that both employees and clients thrive on their success.
đź“‹ Description
• Develop and implement strategies for the development and retention of VIP players • Build VIP segmentation: analyze the database, identify high-value users, personalize the approach • Create and manage VIP programs from scratch: levels, bonus structures, exclusive privileges • Supervise a team of VIP managers (if available) or manage clients directly at the start • Develop personalized bonuses, campaigns, and events for VIPs • Analyze the activity of VIP users: gaming preferences, deposit activity, trigger events • Reduce churn, increase LTV, and maximize engagement of VIP audience • Closely collaborate with marketing, analytics, product, UX, and support teams • Continuously improve the customer experience based on feedback
🎯 Requirements
• Experience working with VIP clients in iGaming, betting, fintech, or luxury segments • Understanding of VIP player psychology, their motivations, and retention strategies • Experience in audience segmentation and creating personalized strategies • Excellent communication skills and emotional intelligence • Ability to work with data: analyzing customer behavior, identifying triggers • Experience in launching and managing VIP programs, bonuses, campaigns, and activations • Proficiency in English and Russian at least at Upper-Intermediate level • A Plus: Experience working in a startup or launching an operator from scratch • Deep understanding of gamification and loyalty programs • Experience working with CRM systems and automation platforms • Knowledge of additional languages (Spanish, German, Arabic, etc.) – for global markets
🏖️ Benefits
• Fully remote or hybrid work • Participation in the launch of a new ambitious iGaming operator • Opportunity to influence VIP strategy and build customer service from scratch • Work in a team with top industry experts • Competitive compensation + KPI bonuses • Space for initiative, experimentation, and growth along with the product
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