Support Technician - Remote

Job not on LinkedIn

April 30

Apply Now

Receive Emails with Similar Jobs

Pepper Advantage

WebsiteLinkedInAll Job Openings

Finance • Fintech • eCommerce

Pepper Advantage is a global credit intelligence provider that operates in the UK, Europe, and Asia Pacific, managing US$55 billion in assets. The company utilizes a data-driven approach to enhance credit asset management and provides services to a range of clients including private equity firms, major banks, and fintechs. Its offerings include credit management, investments, asset management, and advanced credit technologies designed to optimize financial returns and enhance operational efficiencies.

1001 - 5000 employees

Founded 2012

💸 Finance

💳 Fintech

🛍️ eCommerce

📋 Description

• Support Technician • We are looking for a Technical Support Engineer to provide assistance to our customers. • You will diagnose and troubleshoot software problems and help our merchants resolve issues with their customer-facing apps, integrations, and platform configuration. • Merchants using the Pepper software for ordering, loyalty, marketing, and other customer-facing journeys face all sorts of challenges when problems arise. • You'll act as a bridge between the Pepper customers and internal technical resources. • You'll take incoming support tickets from customers and triage and investigate them appropriately. • Ideal Skills & Qualifications • You'll work with the UK-based team daily and follow UK hours (1:30 pm - 10:30 pm IST). • This role will include some evening and weekend working on a rota basis.

🎯 Requirements

• 1 year + work experience as a Technical Support Engineer supporting enterprise SaaS solutions or very strong other customer service experience • Experience implementing/installing or supporting software for Hospitality or Retail merchants • Good understanding of computer software and mobile apps • Ability to diagnose and troubleshoot basic technical issues • Excellent problem-solving and communication skills • Ability to provide step-by-step technical help, both written and verbal • Minimum qualification of a diploma in Information Technology, Computer Science, or a relevant field • Knowledge of hospitality or retail operating practices would be beneficial

🏖️ Benefits

• Competitive Salary • Excellent opportunity to develop your skills in a variety of areas • Small team with experienced peers • Work closely with some great restaurant brands (GBK, Young's Pubs, Revolution Bars)