Peppr
B2B • eCommerce • Hospitality
Peppr is a comprehensive restaurant management platform designed to streamline operations by harmonizing front-of-house and back-of-house activities. It offers an all-in-one solution that covers various aspects of restaurant management, including order taking, menu management, payment processing, and staff optimization, allowing restaurant owners to focus on customer satisfaction and efficiency. With features like drag-and-drop floor plan customization and guest management tools, Peppr empowers restaurants to enhance their service and operational performance while providing robust support and training for its users.
Restaurant Support Specialist
Job not on LinkedIn
March 28
Peppr
B2B • eCommerce • Hospitality
Peppr is a comprehensive restaurant management platform designed to streamline operations by harmonizing front-of-house and back-of-house activities. It offers an all-in-one solution that covers various aspects of restaurant management, including order taking, menu management, payment processing, and staff optimization, allowing restaurant owners to focus on customer satisfaction and efficiency. With features like drag-and-drop floor plan customization and guest management tools, Peppr empowers restaurants to enhance their service and operational performance while providing robust support and training for its users.
đź“‹ Description
• Provide exceptional support to restaurant clients. • Handle inbound and outbound communication via phone, email, chat, and Slack. • Troubleshoot technical issues and configure systems for new clients. • Train users remotely and address customer service inquiries. • Collaborate with internal teams to resolve complex issues.
🎯 Requirements
• 3+ years of experience in a customer support, technical support, or a related role, preferably in the restaurant or hospitality industry. • 1+ years of experience using support tools and systems, such as CRM platforms, chat applications, and ticketing systems. • 1+ years of experience with training and knowledge transfer, preferably in a remote setting. • Verbal fluency in English. • Familiarity with restaurant operations and point-of-sale systems. • Technical aptitude with a basic understanding of networking, payment systems, and software configuration. • Strong problem-solving skills and the ability to diagnose and resolve technical issues. • Ability to work independently and manage multiple tasks in a fast-paced environment. • Excellent communication skills, both verbal and written.
🏖️ Benefits
• None specified
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