MongoDB Database Support Engineer

November 20

☕ Washington – Remote

Although this job is listed in Washington, this company may be open to hiring remote in other states.

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

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Percona

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Enterprise • Software as a Service (SaaS) • Database Technology

Percona is an open source database software, support, and services company that helps enhance the performance and reliability of databases and applications. The company provides a variety of tools and services tailored for MySQL, MongoDB, and PostgreSQL databases, offering managed services, consulting, and training to support enterprises in managing their complex database environments. Percona is recognized for its commitment to open source solutions, ensuring that clients maintain control and secure access to their data without being locked into commercial licenses. Their solutions focus on scalability, proactive performance tuning, high availability, and security, serving thousands of customers with varied database needs. With a strong emphasis on community engagement and continuous innovation, Percona is dedicated to driving success and efficiency in database management.

201 - 500 employees

Founded 2006

🏢 Enterprise

📋 Description

• Serve on the front line, providing customers with professional technical support services for MongoDB • Resolve complex problems for customers with demanding deployments and business needs • Assist fellow support engineers, lead the way in blogging and support content creation, collaborate with other departments, and have a direct, positive impact on product strategy

🎯 Requirements

• Excellent knowledge of both RDBMS's and MongoDB, including all aspects of configuration and best practices • Schema design, performance tuning, query optimization, & index tuning • Backup solutions • Replica set and sharding topologies • Engine selection and usage • Detailed understanding of monitoring requirements • Demonstrable experience of administering Linux based systems • Knowledge about virtualized environments such as VMWare, Docker and/or Kubernetes • Knowledge about cloud providers (AWS, Google Cloud, Digital Ocean and/or Azure) • Ability to troubleshoot methodically, identifying and applying fixes for known errors, and when necessary, capacity to think outside of the box to resolve complex issues • Enthused to expand your skill set with new technologies as the industry continues to evolve • Availability to travel for the occasional team meeting, conference and customer visit • Experience working with customers in English • Completed MongoDB University courses • Percona Backup for MongoDB • Experience with MongoDB Atlas • Postgres DBA troubleshooting (basic level or higher) • Nagios, Percona Monitoring Plugins and other monitoring tools • Configuration management solutions such as Ansible, Puppet or Chef • Percona Toolkit suite • Writing Python and golang is preferred • Hands on experience of MySQL (Minimum 2+ years)

🏖️ Benefits

• flexible work hours • various paid time off programs • all your equipment for your remote office • funds for career development (external training, certifications, conferences) • ongoing connectivity allowances • opportunity to participate in our equity incentive plan • The Percona Adventure Team • Work-from-Anywhere • FlowDays • FryDays • overall flexibility • support being socially responsible through our PAVE volunteering program • Women Transforming Technology