MySQL Database Support Engineer

🕒 August 7

🌏 Anywhere in the World

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Percona

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2006

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Percona is an open source database software, support, and services company that helps enhance the performance and reliability of databases and applications. The company provides a variety of tools and services tailored for MySQL, MongoDB, and PostgreSQL databases, offering managed services, consulting, and training to support enterprises in managing their complex database environments. Percona is recognized for its commitment to open source solutions, ensuring that clients maintain control and secure access to their data without being locked into commercial licenses. Their solutions focus on scalability, proactive performance tuning, high availability, and security, serving thousands of customers with varied database needs. With a strong emphasis on community engagement and continuous innovation, Percona is dedicated to driving success and efficiency in database management.

📋 Description

• Help customers’ DBA teams with expert assistance • Gather relevant data and investigate database issues • Provide detailed, digestible analyses by email, instant message, or voice • Conduct screen-sharing sessions for serious and production-impacting issues • Help customers quickly navigate and resolve issues • Author blog posts for the open-source community • Answer questions on the forum • Create customer-facing knowledge-base articles • Host webinars and perform other community-support activities

🎯 Requirements

• Good hands-on knowledge of MySQL and InnoDB • Skilled with MySQL ecosystem tools and technologies • Knowledge of performance tuning, query optimization, and index tuning • Knowledge of backup solutions such as Xtrabackup and mydumper • Knowledge of Point-in-Time Recovery • Experience with high-availability solutions, including replication, routers, and proxies • Exposure to and practice with zero-downtime procedures • Good understanding of monitoring requirements • Demonstrable experience administering Linux-based systems • Ability to troubleshoot methodically, identify and apply fixes for known errors, and resolve complex issues • Self-taught and enthusiastic about learning new technologies • Availability to travel occasionally for team meetings, conferences, or customer visits • Experience working with customers in English • Kubernetes knowledge is very desirable • Experience working in SLA-bound operations is a differentiator • Open-source community contributions are a differentiator • Experience with screen-sharing and phone support is a differentiator • Knowledge of Galera, XtraDB Cluster, ProxySQL, or Orchestrator is a differentiator • Knowledge of AWS, RDS, Azure, or GCP is a differentiator • Knowledge of Percona Monitoring & Management and other monitoring tools is a differentiator • Knowledge of Ansible, Puppet, or Chef is a differentiator • Knowledge of Percona Toolkit is a differentiator • MySQL DBA professional certifications are a differentiator • Knowledge of MongoDB, PostgreSQL, MyRocks, Kubernetes, OpenShift, Docker, and advanced Linux troubleshooting tools is a differentiator

🏖️ Benefits

• Flexible work hours • Various paid time off programs • All equipment for your remote office • Funds for career development, including external training, certifications, and conferences • Ongoing connectivity allowances • Opportunity to participate in the equity incentive plan • The Percona Adventure Team • Work-from-Anywhere • FlowDays • FryDays • Overall flexibility • PAVE volunteering program • Women Transforming Technology