Overnight Customer Care Agent

🔥 1 minute ago

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $23 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

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Perk

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

☁️ SaaS

🤝 B2B

💳 Fintech

SaaS • B2B • Fintech

Perk is an AI-powered corporate travel and spend management platform that streamlines business travel booking, expense automation, invoice processing, and corporate card management. The platform combines global travel inventory (flights, hotels, rail, cars), event management, policy-driven approvals, real-time spend visibility, and 24/7 customer support to help finance teams and travel managers control costs and reduce manual reconciliation. Perk also offers policy-enabled virtual and physical cards and payment processing features, integrating with finance, HR, and security tools to centralize travel and expense workflows.

📋 Description

• You ensure that executives and teams reach their destinations through the most efficient, cost-effective, and stress-free routes possible. • Execute flawless bookings and modifications via phone, live chat, and email. • Coordinate complex, multi-city international trips including air, rail, ground transport, and lodging utilizing our proprietary software. • Act as the "gatekeeper" for corporate travel policy, ensuring all bookings align with company tiers, budgets, and preferred vendor contracts. • Provide "white-glove" service for C-suite executives, managing specific preferences. • Monitor global events and proactively reroute travelers to keep them out of harm's way.

🎯 Requirements

• 3+ years in a high-touch customer service environment. • You are a seasoned overnight professional who thrives on the 12 AM – 9 AM rhythm. • Exceptional problem-solving skills under pressure; the ability to find a "Plan B" when a "Plan A" evaporates. • You possess "active listening" superpowers and can translate complex travel jargon into simple solutions. • Crystal-clear professional communication, both written and verbal. • You are tech-savvy, able to learn new SaaS platforms quickly and manage multiple browser tabs/tools simultaneously.

🏖️ Benefits

• Receive competitive compensation and equity ownership in Perk • Rest and recharge with our generous allocation of 20 vacation days and 12 public holidays • Enjoy the flexibility of three medical plans to choose from, with company contributions and an HSA when enrolling in an HDHP medical plan • Take control of your physical health with additional comprehensive benefit plans, covering dental, vision, and Wellhub’s gym subscription from your start date • Rest assured that you’re covered by life and disability policies from your start date, with options to add extra protection through voluntary buy-up plans • Plan for your future with our 401(k) plan with company matching contributions • Care for your furry friends through partner discounts on pet insurance • Join our unforgettable Perk events, including our spectacular annual summer party • Always feel supported with Spring Health, our market-leading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones • Focus on your family with 12-16 weeks’ paid parental leave • Contribute to your community with 16 paid hours per year to spend volunteering for your dearest charitable causes • Broaden your horizons with up to 20 "Work from Anywhere" days per year • Follow your passions and take a four-week, fully paid sabbatical once you reach 5 years • Let us help you move to one of our hubs with relocation support