Customer Service Engineer

🔥 17 minutes ago

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PerkinElmer

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1938

🍽️ Food & Beverage

🏥 Healthcare

💼 Consulting

Food & Beverage • Healthcare • Consulting

PerkinElmer is a global leader in providing analytical and testing solutions for a wide range of industries, including pharmaceuticals, food safety, environmental analysis, and industrial testing. The company offers advanced equipment and consumables, including mass spectrometers, chromatography instruments, and spectroscopy systems. With over 85 years of experience, PerkinElmer is committed to innovation and dedicated to partnering with laboratories worldwide to enhance scientific discovery and ensure product quality and safety. Their services support industries like healthcare, food and beverage, environmental testing, and industrial applications, helping clients meet compliance and quality standards.

📋 Description

• Install, commission, and perform preventive and corrective maintenance, repairs, and qualification of third-party (multi-vendor) analytical and laboratory instrumentation at the Polpharma site. • Coordinate and schedule all on-site service activity, ensuring work is delivered to OneSource and customer quality standards. • Manage the full OneSource service scope for the site, including instrument repair. • Maintain documentation and QMS compliance to GMP standards, keeping all records at the correct revision level. • Deliver on-site user familiarization and training on defined product groups. • Manage on-site spare-parts inventory and service tools with high accuracy, and ensure all test equipment is calibrated within the required timelines. • Provide timely status updates on service tickets, attach Field Service Reports (FSR), and confirm time entries in the service-management system. • Complete all administrative reporting on time. • Raise quality notifications and proactively identify opportunities to improve product quality, reliability, and laboratory workflows. • Support the site’s health, safety, security, environmental, and compliance requirements, and contribute to OneSource team performance targets and SLAs. • Identify and flag billable-service, consumable, and upgrade opportunities to the OneSource account team.

🎯 Requirements

• Bachelor’s degree or diploma in Electronics, Electrical Engineering, Mechatronics, Chemistry, Analytical Chemistry, or a related technical or scientific discipline, plus a minimum of 3 years’ experience in a field-service or technical-service role on analytical or laboratory instrumentation OR Completed technical or vocational qualification in a relevant technical field, plus 5+ years’ experience servicing or using analytical instrumentation. • Fluent Polish (professional working proficiency) and good working English, both written and spoken. • Valid category B driving licence and willingness to travel as required by the customer site and region. • Solid MS Office skills and confidence working with service-management and documentation systems.

🏖️ Benefits

• Private healthcare including dental care • Life and long-term disability insurance • MyBenefit Cafeteria system • Multisport Card • Social Fund Subsidies • Home Office allowance • Tuition reimbursement • Referral awards • Internal career development opportunities in multiple business areas • Day off to celebrate your birthday • Up to 3 additional days of vacation by length of service in the company.