PerkinElmer
Science • Pharmaceuticals • Healthcare Insurance
PerkinElmer is a global leader in providing analytical and testing solutions for a wide range of industries, including pharmaceuticals, food safety, environmental analysis, and industrial testing. The company offers advanced equipment and consumables, including mass spectrometers, chromatography instruments, and spectroscopy systems. With over 85 years of experience, PerkinElmer is committed to innovation and dedicated to partnering with laboratories worldwide to enhance scientific discovery and ensure product quality and safety. Their services support industries like healthcare, food and beverage, environmental testing, and industrial applications, helping clients meet compliance and quality standards.
Senior Technical Services Support Representative
Job not on LinkedIn
November 18
🦌 Connecticut – Remote
💵 $81.6k - $100k / year
⏰ Full Time
🟠 Senior
💝 Customer Support
🦅 H1B Visa Sponsor
PerkinElmer
Science • Pharmaceuticals • Healthcare Insurance
PerkinElmer is a global leader in providing analytical and testing solutions for a wide range of industries, including pharmaceuticals, food safety, environmental analysis, and industrial testing. The company offers advanced equipment and consumables, including mass spectrometers, chromatography instruments, and spectroscopy systems. With over 85 years of experience, PerkinElmer is committed to innovation and dedicated to partnering with laboratories worldwide to enhance scientific discovery and ensure product quality and safety. Their services support industries like healthcare, food and beverage, environmental testing, and industrial applications, helping clients meet compliance and quality standards.
📋 Description
• Provide 3rd level Technical Support and problem resolution to field service representatives • Accelerate conclusion of non-routine field service problems • Monitor and respond to field service Alert system • Escalate challenging problems to upper management • Develop course content and conduct technical training courses
🎯 Requirements
• Bachelor's degree or equivalent experience in chemistry, biochemistry, biotechnology, or similar scientific field • A minimum of 4 to 6 years’ experience in a support, service, or an analytical laboratory environment • Ability to travel to Shelton, CT to conduct training courses • Relevant experience in the analytical instruments & consumables industry • Six Sigma training and experience preferred.
🏖️ Benefits
• Health insurance • 401(k) matching • Flexible work arrangements • Professional development • Remote work options
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