Service Director

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October 16

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PerkinElmer

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Science • Pharmaceuticals • Healthcare Insurance

PerkinElmer is a global leader in providing analytical and testing solutions for a wide range of industries, including pharmaceuticals, food safety, environmental analysis, and industrial testing. The company offers advanced equipment and consumables, including mass spectrometers, chromatography instruments, and spectroscopy systems. With over 85 years of experience, PerkinElmer is committed to innovation and dedicated to partnering with laboratories worldwide to enhance scientific discovery and ensure product quality and safety. Their services support industries like healthcare, food and beverage, environmental testing, and industrial applications, helping clients meet compliance and quality standards.

5001 - 10000 employees

Founded 1938

🔬 Science

💊 Pharmaceuticals

⚕️ Healthcare Insurance

📋 Description

• Ensure the daily operational execution of the client program, including governance, service performance indicators, and budget management. • Develop and deploy the "service" portion of the account plan, including cost-savings programs. • Lead a global program to review processes and procedures to ensure compliance with client and PerkinElmer standards. • Collaborate with global Quality and EHS teams to ensure compliance and promote a culture of excellence. • Manage the client budget effectively: planning, forecasting, reporting, and governance. • Effectively manage PerkinElmer's profit and loss in accordance with LEAP principles. • Collaborate with peers to leverage data and insights in the management and delivery of account/corporate objectives. • Drive a global employee performance management program, including goal setting, talent development, and recruitment. • Serve as the primary client contact for the global execution of the Sanofi program.

🎯 Requirements

• University degree in Science, Mathematics, Engineering, or a related field; an advanced degree in Science, Mathematics, Health, or Business is preferred. • Good understanding of the Life Sciences sector and PerkinElmer’s OneSource portfolio is desirable. • Experience managing large teams and profit & loss responsibilities for accounts exceeding $40M. • Minimum of 1 year of experience in senior client leadership. • Experience delivering service solutions to address client challenges. • Experience in an operational environment that includes client needs analysis, solution proposal, and contract closing. • Experience with procurement processes is an asset. • Broad knowledge of information technologies. • Deep understanding of research & development, clinical, or manufacturing areas within the life sciences. • Ability to establish and maintain strong relationships with clients across multiple functions or business units. • Excellent verbal and written communication skills.