Customer Service Agent, Japanese

Job not on LinkedIn

🔥 8 minutes ago

🇯🇵 Japan – Remote

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 15%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• No salary listed.

Apply Now

Find Similar Remote Jobs

Personalbüro U. Herrmann

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2016

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Personalbüro U. Herrmann is a recruitment agency specializing in sourcing multilingual sales, customer service, and operational talent for BPO and shared service organizations across Europe and Latin America. The firm provides end-to-end recruitment solutions including permanent placements, high-volume BPO hiring, multilingual talent acquisition, and niche casino & iGaming recruitment, supporting both employers and candidates with job listings, applications, and compliance-focused hiring services.

📋 Description

• Assist clients with opening and maintaining trading accounts • Respond to customer enquiries via email, phone and internal support channels • Handle welcome calls and client follow-ups to ensure high customer satisfaction • Provide information about the company's trading platforms and services • Resolve back-office and account-related enquiries • Support clients with technical issues, including MetaTrader platform troubleshooting • Handle customer complaints professionally and ensure timely resolution • Liaise with internal departments to resolve customer issues efficiently • Escalate complex cases to the relevant teams when required • Support marketing activities, including campaign translations and event coordination when needed • Educate clients on products and platform functionality where appropriate • Contribute ideas to improve customer experience and support business growth

🎯 Requirements

• Native or fluent Japanese (written and spoken) • Fluent English (minimum B2) • University or College degree • Strong communication and interpersonal skills • Proficiency with MS Office applications • Comfortable using CRM systems, email platforms and computer applications • Ability to work independently and within a team • Ability to work under pressure and meet deadlines • Experience working with CRM systems and customer support tools • Must be based in Japan after 3 months training in Cyprus

🏖️ Benefits

• Remuneration according to qualifications and experience • Opportunity to work with an international FX/CFD brokerage • Dynamic and multicultural working environment • Opportunities for professional learning and growth • And many others!

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume