Implementation and Account Manager

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Person Centred Software Ltd

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2013

⚕️ Healthcare Insurance

Healthcare Insurance • Healthcare • Software

Person Centred Software Ltd. is a technology company that specializes in providing digital care management solutions for the social care sector. Their Connected Care Platform includes a suite of products such as Digital Care Planning Systems and medication management tools, which are designed to improve the quality of care for residents in various care settings, including residential care, nursing homes, and facilities supporting individuals with learning disabilities and mental health challenges. The company serves over 6,000 care providers, enhancing efficiency, compliance, and person-centred care throughout the entire digital transformation journey for social care services.

📋 Description

• Lead end-to-end software implementation projects for new customers • Understand customer workflows, processes and business requirements • Configure software settings, user permissions and integrations • Coordinate data migration, testing and go-live activities • Deliver engaging training sessions for end users and administrators • Support customers through onboarding and adoption • Work closely with internal technical teams to resolve implementation challenges • Manage project timelines, milestones and deliverables • Act as the primary point of contact for a portfolio of customers • Build strong relationships with key stakeholders and decision-makers • Conduct regular customer reviews and success meetings • Monitor customer engagement and satisfaction • Identify opportunities to expand usage and introduce additional solutions • Support renewals and retention activities • Gather customer feedback and champion product improvements internally • Ensure customers continue to achieve measurable value from our platform

🎯 Requirements

• Minimum 5 years' experience within aged care, healthcare, clinical systems, software implementation, customer success or account management • Qualified Enrolled Nurse (EN) or Registered Nurse (RN) • Experience delivering training and supporting users through change • Strong stakeholder management and communication skills • Experience managing projects, timelines and customer expectations • Confident working independently in a remote environment • Willingness to travel across Australia for customer visits, implementations and training

🏖️ Benefits

• Work with leading technology used across the care sector • Make a meaningful impact on care providers and the people they support • Join a growing global business with ambitious plans • Enjoy the flexibility of a home-based role • Work alongside passionate and supportive colleagues • Develop your career within a fast-growing technology organisation