Billing and Technical Customer Service Advisor

Job not on LinkedIn

February 5

🐊 Florida – Remote

Although this job is listed in Florida, this company may be open to hiring remote in other states.

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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PerunHR

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HR Tech • Recruitment • B2B

PerunHR is a talent acquisition and recruitment consulting company founded by Stefan Markovic. With over 8 years of industry experience, Stefan offers a range of services, including recruitment process outsourcing (RPO), business process outsourcing (BPO), resume optimization, and job description creation. PerunHR prioritizes personalized service, tailoring their solutions to meet the unique needs of each client while continuously innovating to adapt to the evolving business landscape.

2 - 10 employees

Founded 2021

👥 HR Tech

🎯 Recruiter

🤝 B2B

📋 Description

• Ideal for curious individuals who love to learn! • You will work as a Billing Support Advisor and provide technical support after 45-60 days. • Support customers with their billing, account, and technical issues. • Ensure call resolution in a timely manner with excellent communication skills. • Ability to maintain high standards of quality and customer satisfaction required. • Must be able to commit to 100% attendance for five weeks of paid training. • A variety of schedules available including at least one weekend day, mostly Mid and Evening shifts.

🎯 Requirements

• Be at least 18 years or older • Have a High School Diploma, or equivalent • Be able to successfully pass a criminal background check • Have at least six months of customer service experience • Have high speed internet access meeting the following speeds: download = ≥10, upload ≥3, Ping ms <175 (no Wi-Fi or satellite internet, you must have ethernet connections) • Preferably, have previous Contact Center and/or work from home experience • Have strong computer knowledge, including ability to accurately type at least 30 wpm; familiarity with iOS and/or macOS, or comparable technology is preferred • Have a workspace that can only be accessed by you during your work hours • Be able to work independently with discipline and motivation to succeed in a virtual environment • Have excellent English written and verbal communication skills • Be courteous and friendly with a high degree of professionalism • Thrive in a fast-paced work environment