Senior Manager, Customer Accounts – PSG, Drug, Grocery

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🔥 0 minutes ago

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $118.7k - $178k / year

⏰ Full Time

🟠 Senior

👔 Manager

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Pet-Ag, Inc.

WebsiteLinkedInAll Job Openings

201 - 500 employees

PetAg, Inc. has been the leader in advancing the science of animal nutrition for over 80 years. We pioneered the animal milk replacement category with Esbilac® for Puppies and KMR® for Kittens, the #1 selling milk replacers.

📋 Description

• Strategic Account Management: Build and maintain strong, consultative relationships with key stakeholders at strategic retail accounts, serving as a trusted senior partner and brand ambassador for Pet AG. • Specific channel strategies: Develop and implement strategic sales plans that identify growth opportunities, expand market presence, and strengthen partnerships. • Enable Results Thru Others: Drive achievement of annual revenue goals across a portfolio of accounts, holding the team accountable to established sales targets and performance metrics. • Provide actionable market insights to Sales and Marketing teams regarding competitive activity, customer trends, and evolving market conditions. • Key Stakeholder Management: Serve as a senior point of escalation for complex customer issues, collaborating cross-functionally with customer service, logistics, finance, and operations to ensure timely and effective resolution. • Data Analytics + Storytelling: Monitor and analyze team and account performance data, leveraging insights to identify trends, adjust strategies, and optimize sales activities across markets. • One Winning Team: Effectively collaborates closely with internal cross-functional teams including marketing, customer service, supply chain, and product development to ensure the team has the resources and support needed to execute against strategic account goals. • Forecasting: Manage annual sales forecasts at the account and product level by utilizing historical sales data, current trends, and performance indicators. • Develop and Deliver Go-to-Market Plans that demonstrate strong business acumen and the ability to influence and align stakeholders across the organization. • Trade Resource Management: Plan, Deploy, and manage trade and promotional resources to deliver measurable results and strong ROI in alignment with the approved business plan. • Top-tier Leadership Behaviors: Act as an ownership mindset and accountability for results.

🎯 Requirements

• Education: Bachelor’s degree in Sales, Management, Business, or a related field, or an equivalent combination of education and relevant experience. • Experience: 5-7 years of progressive sales experience within the Animal Health, Pet, CPG, or related industry. • Minimum of 1 year of headquarters (HQ) responsibility supporting Strategic Pet Specialty Account • Pet Specialty Business Acumen: Deep understanding of customers and competitors in the Pet Specialty channel, including a strong grasp of retailer priorities, shopper behavior, category trends, and competitive dynamics that inform strategic account planning and drive sustainable revenue growth. • Digital Marketing: Demonstrated experience partnering with marketing teams to develop and execute digital marketing strategies across assigned retail accounts, including e-commerce optimization, digital shelf management, paid media, and retailer-specific digital advertising programs that drive traffic, conversion, and incremental revenue growth. • People Leadership: Demonstrated success leading, coaching, and developing high-performing sales teams, with a proven ability to drive revenue growth and achieve targets across complex international distributor and retail accounts. 2-3 years of people leadership preferred. • Customer Focus: Highly developed customer service skills with a proven ability to build, maintain, and grow strong client relationships. • Self-Direction: Results-oriented self starter with a solution-focused mindset and the ability to operate independently. • Communication Skills: Strong verbal and written communication skills, including storytelling and executive-level presentation capabilities. • Data Analytics: Proficiency in syndicated data platforms such as Nielsen or IRI/Circana, with the ability to analyze market trends, track competitive performance, and translate data insights into actionable sales strategies that drive growth • Territory Management: Demonstrated ability to prioritize, plan, and organize daily, weekly, and monthly territory activities, including travel. • Technical Skills: Strong proficiency in Microsoft Office applications, including Excel, PowerPoint, Word, and Outlook. • Travel: Willingness and ability to travel extensively, with expected travel ranging from 40%–70%.

🏖️ Benefits

• Employee Ownership (ESOP): Company-funded retirement contribution of approximately 18% of pay, plus 401(k) • Competitive base salary with performance-based bonus opportunity • Comprehensive benefits package: Medical, Dental, Vision, Life, Disability, FSA, and Pet Insurance • Generous paid time off, paid holidays, and parental leave • Fitness and tuition reimbursement programs