Program Manager

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Petal

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Petal is a company that provides a data-driven, secure cloud platform for healthcare organizations, designed to orchestrate patient care delivery workflows in real-time. They offer solutions for capacity management, workforce scheduling, care coordination, and secure messaging among other services. Petal focuses on interoperability, artificial intelligence, and cloud computing to enhance healthcare access worldwide, serving over 200 facilities globally. Their services help healthcare professionals in patient self-scheduling, immunizations, and reducing patient complaints significantly.

📋 Description

• Lead several customer deployment programs at different stages, from RFP and planning through delivery, go-live, and adoption; • Turn contractual commitments and customer requirements into clear program plans, milestones, responsibilities, and success criteria; • Coordinate internal teams and customer stakeholders, often working closely with a Program Manager or equivalent counterpart on the customer side; • Lead customer status meetings, internal working sessions, steering committees, and executive updates; • Maintain a clear view of timelines, scope, resources, dependencies, risks, issues, and decisions across multiple concurrent programs; • Build trusted relationships with demanding enterprise and public-sector customers and communicate confidently with sponsors and senior leaders; • Work closely with Product and other internal teams to identify practical ways to close product or delivery gaps while keeping customer commitments on track; • Anticipate problems, bring forward solutions, manage escalations, and create the sense of urgency needed to keep programs moving; • Support RFP work by helping assess requirements, plan delivery, and identify dependencies before a program begins; • Help customers reach value quickly by driving an efficient path to deployment and adoption; • Contribute to internal initiatives that improve program governance, delivery methods, documentation, and project management practices when capacity allows; • Provide flexible business-hour coverage for customers across Eastern and Pacific time zones and travel occasionally for high-value workshops or customer meetings.

🎯 Requirements

• 5+ years of relevant project or program management experience, including repeated ownership of complex technology deployments • A demonstrated track record of leading program governance, steering committees, and executive-level communications • Experience working directly with enterprise customers, sponsors, and senior leaders in high-expectation environments • Experience coordinating multiple teams and interdependent workstreams while managing competing priorities • The ability to influence without direct authority and bring Product, delivery, customer, and leadership teams toward a shared outcome • A practical, solutions-oriented approach to ambiguity, product gaps, risks, and changing requirements • A high level of autonomy, ownership, urgency, and follow-through • Strong written and spoken English, since most customers supported by this role are English-speaking and located outside Quebec • The flexibility to support customers across Canadian time zones and to travel occasionally, generally no more than a few times per quarter • A university degree or an equivalent combination of education and relevant experience.

🏖️ Benefits

• 4 to 6 weeks of paid vacation per year • 5 paid personal days per year • A group RRSP / DPSP plan with employer contribution • A complete group insurance plan, from day 1 • An annual wellness allowance • Access to the Lumino Health™ telehealth application • Recurring remote/hybrid work allowance