Petco
10,000+ employees
Founded 1965
🛒 Retail
👥 B2C
🏥 Healthcare
Retail • B2C • Healthcare
Petco is a consumer-focused pet retailer and pet health services provider. It sells a wide range of pet supplies and food (for dogs, cats, fish, reptiles, and small animals), pet products (beds, tanks, supplies), and offers in-store and professional pet services including veterinary medicine and pet health programs. Celebrating 60 years, Petco positions itself as a destination for pet owners to support animal health and wellbeing.
HR Services Representative I
🕒 July 8
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Petco
10,000+ employees
Founded 1965
🛒 Retail
👥 B2C
🏥 Healthcare
Retail • B2C • Healthcare
Petco is a consumer-focused pet retailer and pet health services provider. It sells a wide range of pet supplies and food (for dogs, cats, fish, reptiles, and small animals), pet products (beds, tanks, supplies), and offers in-store and professional pet services including veterinary medicine and pet health programs. Celebrating 60 years, Petco positions itself as a destination for pet owners to support animal health and wellbeing.
📋 Description
• Perform independently to resolve general partner issues related to payroll, benefits leaves, talent management, talent acquisition, learning, etc. and strive to deliver first-contact resolution. • Work with a sense of urgency to provide accurate information in a friendly, professional, and empathetic manner translating to a positive partner experience. • Resolve partner inquiries and issues by utilizing HR Service Center standard operating procedures, company policies & procedures, knowledge management system and other reference materials. • Ensure proper triage, escalation and effective resolution of higher-level issues and challenging interactions to subject matter experts and/or management. • Build and maintain effective business relationships with all departments. • Perform, review and distribute reports and audits related to HR, quality assurance and data integrity of HCM and time and attendance systems. • Responsible for meeting and/or exceeding established key performance indicator metrics as defined by management. • Interact professionally and effectively through verbal and written communication with all professional contacts with emphasis on company interests.
🎯 Requirements
• Associate’s degree or equivalent amount of Bachelor education in HR or related field preferred • 1 or more year of experience in HR, call center, or related field preferred • Experience in a high-volume administrative support environment supporting multiple staff and/or departments • Presents ideas and information to customers in a clear, concise manner, exhibiting exceptional communication skills (written and verbal) • Adapts communication style to different customer groups • Demonstrates attention to and actively strives for understanding of customers’ concerns and opinions • Demonstrates ability to listen effectively to customer concerns and issues to provide applicable solutions • Demonstrated a passion for customer service with specific emphasis in contact center support, preferably within an HR organization • Attention to detail, organizational skills, and the ability to multitask
🏖️ Benefits
• Pet First – Protect & Empower • Foster the Fun – Connect & Bond • Let’s Go! Own & Commit
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