Customer Service Agent

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November 25

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Pet Media Group (PMG)

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Marketplace • B2C • eCommerce

Pet Media Group (PMG) is a leading operator of online marketplaces for pets and related goods and services. The company focuses on providing trusted platforms for pet owners to find and rehome animals, ensuring trust, safety, and convenience. PMG includes well-known brands such as Hästnet, Pets4Homes, AnnunciAnimali, PuppyPlaats, and MundoAnimalia, all of which aim to make the pet adoption process as smooth and reliable as possible. Backed by prominent European investors, PMG is dedicated to revolutionizing the pet industry through digitalization and technology, helping millions of animals find loving homes.

51 - 200 employees

🏪 Marketplace

👥 B2C

🛍️ eCommerce

💰 $12M Series A on 2019-07

📋 Description

• As a Trust & Safety Customer Service Agent, you will be responsible for daily communication with our users and stakeholders on Pets4Homes and Lancaster Puppies, our UK and US-based marketplaces. • The workload is on our English markets, but knowing Italian, Spanish, Dutch, or German is a big plus. • Your daily tasks will include moderating listings and providing customer support via email. • You’ll primarily use our internal back-office systems and Freshdesk to communicate with users. • You should be able to consistently meet key performance indicators (KPIs), including customer satisfaction, team moderation targets, and quality standards. • You must be available to work up to 40 hours per week for a long-term project covering evenings (CET) and most weekends.

🎯 Requirements

• Passionate about animal welfare and pets • Being able to provide excellent Customer Support • Fluent business English (written and spoken) • Fluent business Italian, Spanish, German, or Dutch is a BIG plus! • A proactive and independent mindset • The ability to challenge existing processes in order to raise the bar both for user happiness and animal welfare

🏖️ Benefits

• Work that matters 🐾 Opportunity to directly impact strategy to help more than 10 million people each month to find the animal of their dreams. • Flexible working hours 🕐 At PMG we are confident in each others’ ability to be masters of their own time while producing a great output. • Headquarter in center of Stockholm 🏢 Work in the center of Stockholm, close to great restaurants, parks and shops. • Opportunity to grow 🚀 Be part of an ambitious, high-performing team with people from diverse backgrounds. • Solid backing 💰 Strong backing by some of Europe’s leading investors (e.g. Verdane and Otiva) who are early investors in leading companies such as Klarna, NA-KD, Apotea and Desenio.