PGTEK
Enterprise • Cloud • Cybersecurity
PGTEK is a technology solutions provider specializing in enterprise solutions, cloud computing, and high-performance computing. The company offers a range of services including infrastructure management, DevOps automation, and project management, primarily supporting federal and defense sectors. With a strong commitment to employing veterans, PGTEK is recognized for its dedication to delivering quality outcomes in national security and commercial services, backed by decades of experience in various technological domains.
ServiceNow ITSM Platform Developer
Job not on LinkedIn
November 19
PGTEK
Enterprise • Cloud • Cybersecurity
PGTEK is a technology solutions provider specializing in enterprise solutions, cloud computing, and high-performance computing. The company offers a range of services including infrastructure management, DevOps automation, and project management, primarily supporting federal and defense sectors. With a strong commitment to employing veterans, PGTEK is recognized for its dedication to delivering quality outcomes in national security and commercial services, backed by decades of experience in various technological domains.
📋 Description
• Design, develop, and deploy ServiceNow ITSM solutions that meet federal requirements and best practices • Build and customize applications/modules including Incident, Change, Request, Service Catalog, CMDB, Knowledge, HR, and custom applications • Develop and enhance Service Portal pages, widgets, catalogs, and domain-separated configurations • Automate ITSM workflows and optimize end-to-end service delivery processes • Integrate ServiceNow with external systems and federal enterprise platforms • Conduct code reviews, create technical documentation, and ensure adherence to development standards • Stay current with ServiceNow releases and recommend platform improvements • Troubleshoot complex technical issues and collaborate with security teams to ensure FISMA/NIST/FedRAMP compliance • Act as a technical advisor to stakeholders including executives, platform owners, architects, and development teams
🎯 Requirements
• 5–7+ years of ServiceNow ITSM development experience • Strong proficiency with JavaScript, AngularJS, HTML, CSS, Bootstrap, JSON/XML, business rules, script includes, workflows, client/server-side scripting, UI policies/actions, ACLs, and catalog development • Experience with Incident, Change, Request, Knowledge, Catalog, Variable Sets, Client Scripts, and CMDB • Experience developing custom applications and Service Portal widgets • Strong debugging ability and proficiency in producing clean, testable code • Ability to work directly with business leaders, gather requirements, and define roadmap-aligned solutions • Must meet FedRAMP/secure environment requirements (U.S. Citizen/National/Person and background screening) • Bachelor’s degree in Computer Science, IT, or related field
🏖️ Benefits
• comprehensive PPO medical coverage with access to a Health Savings Account (HSA) option • vision plan • dental insurance with the base dental plan option paid for by PGTEK • Life Insurance • Short and Long-Term disability • Critical Illness insurance have premiums covered • matching 401(k) plan • discount on pet insurance through ASPCA Pet Insurance • Employee Assistance Program is available at no cost to all employees • generous amount of PTO and Holidays • Education Assistance Program is available after 12 months of employment
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